Luong Nguyen
Garden Grove
Summary
Innovative product development supervisor with proven abilities in streamlining processes, enhancing customer satisfaction, and driving project success. Expertise in quality assurance and team collaboration ensures high-quality product launches.
Overview
27
27
years of professional experience
Work History
Supervisor Product Development
Envveno Medical
Irvine
01.2021 - Current
- Assisted in developing marketing materials, such as brochures.
- Conducted quality assurance tests to ensure compliance with industry standards.
- Developed product designs and tested prototypes for new products.
- Investigated customer complaints regarding defective or malfunctioning products.
- Developed processes to streamline the product development cycle from concept to launch.
- Monitored production timelines and identified areas where delays could occur.
- Prepared reports summarizing progress made on various product development initiatives.
- Evaluated potential vendors and suppliers for cost-effectiveness and reliability.
- Established procedures for tracking changes made during the product design phase.
- Provided input on product design decisions based on market research data.
- Assigned work and monitored performance of project personnel.
- Created and managed budgets for travel, training, and team-building activities.
Chef de Cuisine
Assaggio Ristorante
Honolulu
02.1999 - 01.2021
- Led kitchen operations to ensure high standards of food quality and presentation.
- Implemented new menu items based on seasonal ingredients and customer feedback.
- Coordinated special events and catering services to enhance customer experience.
- Created and maintained a comprehensive health and safety compliance program.
- Evaluated staff performance and provided constructive feedback for improvement.
- Developed signature dishes that contributed to the restaurant's reputation.
- Scheduled shifts for kitchen staff according to restaurant needs.
- Tracked kitchen's inventory and ordered new food and supplies when needed.
- Managed staff of cooks, dishwashers, and other kitchen personnel.
- Analyzed financial statements to identify cost-saving opportunities.
- Supervised food production to ensure quality standards were met.
- Determined portion sizes for all dishes served in the restaurant.
- Provided guidance and direction on plating techniques for staff.
- Worked closely with other chefs and cooks and provided hands-on training and teaching.
- Reviewed customer feedback and identified areas for improvement.
- Collaborated with front-of-house staff to ensure seamless service and customer satisfaction.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Bachelor of Science - Business Administration And Management
California State University, Fullerton
Fullerton, CA07-2013
Associate of Arts - Pursuing Your Culinary And Hospitality Magnement
Gros Bonnet Culinary Academy
Honolulu, HI08-2009
Associate of Science - Finance Accounting
Honolulu Community Collge
Honolulu, HI07-1998
Skills
- Developing marketing materials
- Quality assurance testing
- Product design development
- Streamlining product processes
- Vendor evaluation
- Customer relationship management
Timeline
Supervisor Product Development
Envveno Medical
01.2021 - Current
Chef de Cuisine
Assaggio Ristorante
02.1999 - 01.2021
Bachelor of Science - Business Administration And Management
California State University, Fullerton
Associate of Arts - Pursuing Your Culinary And Hospitality Magnement
Gros Bonnet Culinary Academy
Associate of Science - Finance Accounting
Honolulu Community Collge