LUNNA MENDES
Toronto,ON
Summary
4+ years barista and Cashier with strong experience in hospitality and customer services, and a passion for coffee!
Multilingual fluent in English and Portuguese offering solid comprehension of cultural diversity. Knowledgeable in providing friendly and able to encourage team work!
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Caledonia bakery
11.2024 - 01.2026
- Prepared a variety of coffee beverages according to customer preferences.
- Maintained cleanliness and organization of the workspace and equipment.
- Assisted customers with menu selections and provided product recommendations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Delivered food orders promptly to tables and counters.
Cashier and Customer Service
Mvr cash and carry
Toronto, ON
05.2023 - 09.2024
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Barista
Terra nova bakery
Toronto, ON
08.2020 - 05.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Education
High School Diploma -
Monsignor Fraser College - Isabella Campus
Toronto, ON 09.2019 - 07.2023
Skills
- Reliable and trustworthy
- Customer service
- Food and coffee preparation
- Hygiene regulations
- Hospitality management
- Staff development/training
Timeline
Barista
Caledonia bakery
11.2024 - 01.2026
Cashier and Customer Service
Mvr cash and carry
05.2023 - 09.2024
Barista
Terra nova bakery
08.2020 - 05.2023
High School Diploma -
Monsignor Fraser College - Isabella Campus
09.2019 - 07.2023