Lune Rose
Los Angeles
Summary
Detail-oriented professional with a strong background in customer service, managing daily operations, and training staff. Highly values communication skills and organization to enhance customer satisfaction and productivity.
Overview
4
4
years of professional experience
Work History
General Manager
The Petstaurant
Sherman Oaks
01.2024 - Current
- Oversaw daily operations ensuring high-quality customer service.
- Provided training and guidance to new and existing staff members to encourage collaboration and adherence to procedures.
- Monitored inventory levels and ordered merchandise to keep the store well-stocked.
- Reviewed procedures for effectiveness and developed new systems to enhance productivity.
- Resolved customer inquiries and complaints quickly to enhance overall satisfaction.
- Maintained high standards of cleanliness and organization throughout the establishment.
Costume Production Assistant
The Golden Bachelor
Los Angeles
07.2023 - 10.2023
- Developed systematic approach for maintaining detailed inventory, ensuring accurate tracking and optimal condition of each item.
- Reorganized office by implementing streamlined systems for cataloging returns and receipts, ensuring an efficient workspace.
- Trained new team members to ensure they understood their role and responsibilities while meeting deadlines.
COVID-19 Production Assistant
Presumed Innocent
Los Angeles
01.2023 - 05.2023
- Conducted COVID-19 tests using approved procedures and safety protocols.
- Monitored inventory levels of supplies needed for testing ensuring adequate stock at all times.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
Co-Founder
Lucky's Lounge
Los Angeles
07.2022 - 01.2023
- Conceptualized business and brand identity, aligning the organization with its core mission and values through LGBTQIA+ community outreach efforts.
- Managed social media presence to connect with an audience that drew over 500 attendees to the grand opening.
- Oversaw bar operations, ensuring excellent service and customer satisfaction.
- Implemented health and safety standards to maintain a clean bar environment.
Education
Bachelor of Arts - Psychology
Occidental College
Los Angeles, CA05-2022
Skills
- Customer service
- Attention to detail
- Time management
- Effective communication
- Operational management
- Inventory management
- Quality control
- Employee training
- Staff supervision
- Clover POS Systems
- Google Suite
Timeline
General Manager
The Petstaurant
01.2024 - Current
Costume Production Assistant
The Golden Bachelor
07.2023 - 10.2023
COVID-19 Production Assistant
Presumed Innocent
01.2023 - 05.2023
Co-Founder
Lucky's Lounge
07.2022 - 01.2023
Bachelor of Arts - Psychology
Occidental College