Damion Ortiz
San Pedro
Summary
Detail-oriented front desk receptionist with proven expertise in customer service and problem-solving. Skilled in managing high-volume phone calls and optimizing scheduling to enhance guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Sam
Indio, CA
04.2026 - 05.2026
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated appointment scheduling, optimizing calendar management for staff and clients.
- Handled guest inquiries and complaints, providing timely resolutions to enhance customer satisfaction.
- Maintained accurate records of guest interactions using property management software.
- Implemented organizational systems for office supplies, improving resource availability and efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Dermagraphic Technician
Guadalupe Ponte
Palm Desert, CA
10.2022 - 07.2025
- Operated and maintained technical equipment to ensure optimal performance and reliability.
- Diagnosed and resolved technical issues efficiently, minimizing downtime for operations.
- Assisted in training new technicians on equipment usage and safety protocols.
- Collaborated with team members to streamline workflows and enhance productivity.
Education
High School Diploma -
La Quinta High School
La Quinta, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Scheduling
- Scheduling appointments
- Filing
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
Timeline
Front Desk Receptionist
Sam
04.2026 - 05.2026
Dermagraphic Technician
Guadalupe Ponte
10.2022 - 07.2025
High School Diploma -
La Quinta High School