Luna Nguyen
Burnaby,BC
Summary
Experienced hospitality professional with diverse skills in customer service, housekeeping, serving, guest services, and education as a teaching assistant. Proficient in providing exceptional service, and adept at multitasking and problem-solving. Strong communication skills honed through engaging with diverse individuals. I am enthusiastic about the opportunity to leverage my diverse experience and contribute to the success of your team as a front desk clerk.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeper
Sutton Place Hotel
03.2023 - Current
- Followed daily cleaning schedule to prepare for the arrival of guests and meet deadlines.
- Responding to guests’ requests and inquiries promptly and professionally
- Demonstrated attention to detail to ensure high standards of cleanliness and guest satisfaction.
- Worked efficiently and cooperatively with housekeeping team members to meet daily cleaning targets.
Guest Service (Photographer, Receptionist, Sell)
The North Pole Picture Co.
09.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
Planetary Kitchen
09.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
BBA - Hospitality Services Management
Douglas College
New Westminster, BC09.2024
Portuguese
Hanoi University
Vietnam09.2021
Skills
- Customer Service
- Complaint Handling
- Experience with PMS software and POS systems
- Proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook
Languages
English
Portuguese
Vietnamese
Italian
Certification
- Customer Relationship
- Customer service
- Cvent certification
Timeline
Guest Service (Photographer, Receptionist, Sell)
The North Pole Picture Co.
09.2023 - 12.2023
Housekeeper
Sutton Place Hotel
03.2023 - Current
Server
Planetary Kitchen
09.2022 - 12.2022
- Customer Relationship
- Customer service
- Cvent certification
BBA - Hospitality Services Management
Douglas College
Portuguese
Hanoi University
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