Luna Melake
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
4
4
years of professional experience
Work History
Machine Operator
Polycon Industries
Guelph, ON
04.2023 - 10.2023
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Maintained equipment performance by lubricating and cleaning components.
- Kept detailed production records and identified hold-ups.
Medical Office Receptionist
Golden Smile
Cairo,Egypt
05.2021 - 12.2022
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Organized paperwork such as charts and reports for office and patient needs.
Customer Service Associate
Nail Beauty Salon
Cairo, Egypt
12.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Undergraduate - Business Administration
Future University
Cairo, Egypt12.2022
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Database entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Strong Problem Solver
- Microsoft PowerPoint
- Meeting planning
- Computer Skills
- Administrative Support
- Customer Service
Languages
English
Full Professional
Arabic
Native or Bilingual
Tigrinya
Native or Bilingual
Timeline
Machine Operator
Polycon Industries
04.2023 - 10.2023
Medical Office Receptionist
Golden Smile
05.2021 - 12.2022
Customer Service Associate
Nail Beauty Salon
12.2019 - 05.2021
Undergraduate - Business Administration
Future University