Luna Alvarez
Compton
Summary
Proactive administrative professional with a solid background in healthcare and customer service. Skilled in managing schedules, maintaining patient records, and fostering team collaboration to enhance operational efficiency and patient experiences.
Overview
3
3
years of professional experience
Work History
Clinical Facilitator
UCLA Health
Los Angeles
10.2025 - 01.2026
- Scheduled appointments using the electronic medical records system efficiently.
- Managed patient records, ensuring accuracy and confidentiality compliance.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Maintained a clean and organized reception area for optimal patient experience.
- Provided administrative support to the clinic staff, such as photocopying, filing, faxing, and emailing documents.
- Managed incoming referrals from physicians for new patients.
- Filed medical forms such as lab results and physician reports in patient charts.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
Restaurant Hostess
Lucilles Smokehouse BBQ
Torrance
02.2025 - 05.2025
- Greeted and seated guests promptly upon arrival at Lucille's Smokehouse BBQ.
- Managed a reservation system to optimize table assignments and minimize wait times.
- Assisted servers by communicating guest needs and special requests effectively.
- Maintained the cleanliness and organization of the front-of-house area consistently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Receptionist
De La Rosa Taxes
South Gate
01.2023 - 04.2025
- Assisted in filing and organizing client records for easy retrieval.
- Greeted clients and visitors warmly, creating a welcoming atmosphere.
- Scheduled appointments using office software, maintaining an organized calendar.
- Processed client documents accurately, ensuring compliance with tax regulations.
- Managed phone calls, directing inquiries to the tax preparer efficiently.
- Scheduled and confirmed appointments.
Retail Cashier
Ross Dress for Less
Hawthorne
04.2024 - 12.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Followed company policies for handling cash and processing returns accurately.
Education
Associate of Science - Nursing
Cypress College
Cypress, CA12-2026
High School Diploma -
Carson Senior Highschool
Carson, CA06-2024
Skills
- Customer service orientation
- Social perceptiveness
- Bilingual (Spanish and English)
- Ability to work under pressure
- Deadline-driven
- Attention to detail
- Data filing and archiving
- Articulate communication
- Team collaboration
- Appointment scheduling
- Active learning
- Microsoft Office
- Medical records management
- Patient care
- Administrative support
- Insurance verification
- Patient management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Clinical Facilitator
UCLA Health
10.2025 - 01.2026
Restaurant Hostess
Lucilles Smokehouse BBQ
02.2025 - 05.2025
Retail Cashier
Ross Dress for Less
04.2024 - 12.2024
Receptionist
De La Rosa Taxes
01.2023 - 04.2025
Associate of Science - Nursing
Cypress College
High School Diploma -
Carson Senior Highschool