Lumeng Yao
Markham,ON
Summary
Committed and hardworking front desk with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
4
4
years of professional experience
Work History
Front Desk
Gz Hair Salon
07.2023 - Current
Cashier
Game Station
09.2022 - 04.2023
Cashier and Yogurt Maker
Yomie's Rice Yogurt
03.2021 - 11.2021
Server
Chat Bar
09.2019 - 06.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Arts - Economics
York University
Toronto, ON04.2024
Skills
- Product Recommendations
- POS Systems
- Customer Service
- Payment Processing
- Drawer Balancing
- Customer Assistance
- Written and Verbal Communication
- Merchandise Restocking
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Front Desk
Gz Hair Salon
07.2023 - Current
Cashier
Game Station
09.2022 - 04.2023
Cashier and Yogurt Maker
Yomie's Rice Yogurt
03.2021 - 11.2021
Server
Chat Bar
09.2019 - 06.2020
Bachelor of Arts - Economics
York University
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