Lulu Davila
Sausalito
Summary
I’m a tech savvy and dependable person with Associate Degrees in Mechanical Engineering and Mathematics. I enjoy solving problems, working with data, and using computer tools to make work easier and more accurate. I have experience helping customers, organizing information, and supporting both office and technical projects. I have good communication skills, speak English and Spanish, learn new technology quickly, and always do my best to get quality results.
Overview
10
10
years of professional experience
Work History
Answering Service Operator
Enterprise telecommunications
06.2021 - Current
- Answered a high volume of incoming calls from customers, providing help, answering questions, and directing calls to the right department
- Took accurate messages with attention to detail, making sure the spelling was correct and the messages reached the right person or department on time
- Scheduled, confirmed, and canceled appointments, keeping everything organized and communicating clearly with clients or customers
- Maintained clear communication systems to handle all calls and messages in a professional and timely manner
- Typed quickly and accurately to document messages and information during call handling
Dispatcher
Redwood Security Systems
01.2021 - 07.2021
- Answered incoming calls and provided customer support for alarm related inquiries
- Dispatched security personnel, technicians, and contacted police when necessary
- Entered data accurately into company systems
- Communicated with customers, staff, and law enforcement to manage alarm responses
Project Coordinator
Builders solutions
01.2020 - 02.2021
- Answer phone calls
- Print invoices or change orders for construction plans
- Work with Excel
- Pick up any material at Rafael Golden State lumber stores and organized documents of every purchase
Office Administrator
Foster care association center
08.2015 - 10.2017
- Answer phone calls and scheduling appointments
- Data Entry
- Provided information to customers about the foster care program
- Strong problem solving skills
Education
Associate's degree - Mechanical Engineering
College of Marin
College Degree - Mathematics
College of Marin
Kentfield, CAHigh school Diploma -
Novato High School
Novato, CA06.2014
Skills
- Problem-solving
- Critical thinking
- Data analysis
- Documentation
- Project management
- Effective communication
- Verbal communication
- Written communication
- Attention to detail
- Clarity
- Systematic problem solving
- Efficient solutions
Accomplishments
I was Awarded an Honors Scholarship through Alpha Gamma Sigma, the California Community College Scholarship Honor Society, for academic excellence. Elected to permanent membership, recognizing my commitment to high academic standards and providing access to exclusive rights and privileges associated with the society.
Languages
Spanish and English
Native or Bilingual
Timeline
Answering Service Operator
Enterprise telecommunications
06.2021 - Current
Dispatcher
Redwood Security Systems
01.2021 - 07.2021
Project Coordinator
Builders solutions
01.2020 - 02.2021
Office Administrator
Foster care association center
08.2015 - 10.2017
Associate's degree - Mechanical Engineering
College of Marin
College Degree - Mathematics
College of Marin
High school Diploma -
Novato High School