LUKMAN ABIOLA
Sault Ste. Marie,ON
Summary
Highly skilled and motivated ICT professional with over 6 years of experience in installing and maintaining various ICT systems and ICT networking equipment. very dependable, service oriented and hard working with high team spirit, able to work without much supervision Committed to delivering exceptional service and ensuring client satisfaction.
Overview
10
10
years of professional experience
Work History
ICT SUPPORT SPECIALIST
HERALD LTD,
ABUJA, FCT
02.2019 - 03.2023
- Design and install local area network with internet connection sharing for office networking in residential and commercial settings, ensuring proper functionality and customer satisfaction.
- respond to inquiries from users via various channels such as phone, email, chat, or in-person. To address a wide range of issues, including software errors, hardware malfunctions, password resets, and connectivity problems
- Assessed client requirements and provided recommendations on equipment selection and placement for optimal performance.
- Conducted pre-installation site visits to assess wiring, infrastructure, and any potential obstacles to ensure smooth installations.
- Configured and tested equipment, ensuring compatibility with existing systems and troubleshooting any issues that arose.
- Conducted training sessions for clients on equipment usage and best practices to promote effective operation and minimize user errors.
- Collaborated with team members and provided support on larger-scale projects, contributing to successful project completion
ICT FILD ENGINEER
ORAKS TECHNOLOG LTD
ABUJA, FCT
06.2013 - 10.2018
- Responsible for Installed and maintained various computer system also upgrading and rapier computer system. Install and configure Microsoft windows operating system and Microsoft windows compatible software applications, utilities
- Responsible for deploying and supporting special application software. e.g site retail manager inventory management software respectively for users, Instilled and configure Microsoft windows server, installed and configure Microsoft windows
- Installed and configure of Hp Proliant ml370 g3 and hp Prolitant ml350 server for BIGTREAT store and Kaduna respectively
- Install, configure, and test a variety of CCTV, ACCESS CONTROL, ensuring adherence to specifications and industry standards
- Collaborate with project managers and team members to plan and execute installations within given timelines and budgets.
- Conduct on-site assessments to determine the most efficient and effective installation approach, taking into account site-specific factors and client requirements
- Troubleshoot technical issues and provide timely resolutions, both remotely and on-site, to minimize downtime and optimize system performance.
- Perform routine maintenance tasks, including inspections, cleaning, and equipment calibration, to ensure reliability and prevent malfunctions
- Generate detailed reports documenting installation activities, equipment configurations, and any necessary repairs or modifications.
- Collaborate with clients to provide training and instructions on equipment usage, ensuring their understanding and satisfaction.
- Maintain compliance with safety regulations and guidelines, promoting a safe work environment for all team members and clients
Education
Bachelor of Science - Information Technology
FEDERAL UNIVERSITY OF TECHNOLOGY
MINNA ,NIGERIA.09.2008
Skills
- Proficiency In Hardware / Software Repair
- Networking design ,Installation ,Troubleshooting and management
- Good knowledge of Technical Troubleshooting
- Proper Documentation skill
- Time Management
- Good Customer Service oriented
- Good Communication
Timeline
ICT SUPPORT SPECIALIST
HERALD LTD,
02.2019 - 03.2023
ICT FILD ENGINEER
ORAKS TECHNOLOG LTD
06.2013 - 10.2018
Bachelor of Science - Information Technology
FEDERAL UNIVERSITY OF TECHNOLOGY
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