Luke Murphy
Guelph,ON
Summary
I love taking pride in the highest quality customer service I can provide. Willingness to learn and make myself the perfect fit for the position I am in. Skilled problem solver and time management skills let me finish work days efficiently. Eager to surpass expectations given the chance!
Overview
10
10
years of professional experience
Work History
Contract Video Editor
Self-employeed
11.2019 - Current
- .Contract video editor working on various project's for a 100+ clientele
- Developed a great sense for customer service detailing specific customer needs quickly
- Cultivated time management skills with finishing projects on time surpassing expectations
- Acquired great communication skills on reaching out to potential new clientele for business opportunities
Customer Support
Reynold's Electric
08.2021 - 03.2024
- Handled 50+ calls daily assisting new and returning customers with their needs. Assisting on finding out exactly what service is required.
- Developed time management skills and clear communication skills answering customer questions and support tickets
- High rated feedback when customers were asked to fill out a survey on if the customer service exceeded their expectations
Manager
Ice Cream King
05.2015 - 10.2019
- Managed a team of 12 employees, ordered stock and kept an overall positive work environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes. Maintaining efficient business operations.
Education
High School Diploma -
Waterford District High School
Waterford, ONSkills
- Customer Service
- Great Communication Skills
- Adaptability
- Fast Learner
- Multi-Tasking
- Team Leadership
- Time Management
- Microsoft Office/Excell
- Typing 60 wpm
Accomplishments
Managed 100+ Clients
Built a business from a hobby
Building a customer summary document to make future service quick and easy
Timeline
Customer Support
Reynold's Electric
08.2021 - 03.2024
Contract Video Editor
Self-employeed
11.2019 - Current
Manager
Ice Cream King
05.2015 - 10.2019
High School Diploma -
Waterford District High School
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