Luke Gagliardi
Waterloo,ON
Summary
A professional writer and communicator with over eight years of experience making technology accessible. Skilled at turning complex technical concepts into engaging, user-friendly digital experiences, with a proven track record of leading successful projects and working collaboratively with various teams and departments. Leveraging a creative background to enhance user interaction and understanding through digital resources and platforms, with a strong emphasis on multimedia approaches and innovative presentation techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intermediate Technical Writer
York University
09.2017 - Current
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Develop high-quality learning content and communication materials tailored to faculty, and staff
- Design and prepare user guides, installation/configuration guides, training materials, and other technical documents
- Collaborate with product managers and SMEs to gather requirements and ensure accurate documentation
- Utilize ITSM/ITIL principles to maintain and update content, addressing any issues such as inaccuracies and gaps
- Create and edit graphics and rich media content, ensuring they meet publishing quality standards
- Lead the design and implementation of training strategies, courses, and related materials for UIT projects
- Champion knowledge management principles and implement effective strategies for documentation and training
- Design comprehensive digital experience strategies to enhance user engagement across various platforms
- Analyze user journeys and digital interactions to identify areas for improvement
- Lead AI content strategies, including prompt engineering and AI-driven content generation
- Ensure AI solutions adhere to ethical, privacy, and security standards
- Successfully developed and implemented digital experience strategies that significantly improved user experience
- Led the creation of interactive training courses, resulting in enhanced learning and skill development
- Pioneered the integration of AI technologies into content creation, optimizing user interaction and satisfaction
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
Publisher
Leaping Lion Press
09.2015 - 04.2017
- Oversaw publication of nonfiction books for retail
- Managed marketing, editorial, and design teams
- Assessed team members' skills and delegated tasks accordingly
- Created and upheld publishing plan and schedule
- Managed project budget
- Reviewed and edited proofs to ensure professional quality
- Managed press-and-author relationship.
Education
Honours B.A. Double Major in Creative Writing & Professional Writing -
York University
Toronto, ON04.2017
Skills
AI technologies proficiency with a focus on prompt engineering and content generation
User Experience (UX) and accessible design principles
Managing large-scale communication initiatives and project coordination
Advanced video production and editing skills
Expertise in Microsoft 365 products
Web design and maintenance using WordPress
Search engine optimization (SEO) for digital content
Translating SME knowledge into digestible content for diverse audiences
Advanced skills with digital authoring tools
Document creation and knowledge base maintenance
BPMN process and flowchart design
Basic HTML and CSS skills
Certification
- Certified Professional Technical Communicator, APMG
- Teaching Techniques: Developing Curriculum
- Lean Six Sigma Yellow Belt
- Certification in User Experience (UX) Design
- Accessibility for Web Design
Languages
French
Full Professional
References
Available upon request
Timeline
Intermediate Technical Writer
York University
09.2017 - Current
Publisher
Leaping Lion Press
09.2015 - 04.2017
Honours B.A. Double Major in Creative Writing & Professional Writing -
York University