Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager

Luke Wojcik

Calgary,Canada

Summary

Hello, my name is Luke Wojcik and thank you for taking the time to review my resume. First off, I just wanted to validate that my resume was written by myself and not using AI, this is because I wanted to be genuine and show my true self so that you can determine right from the start if I will be a good fit for your team. Secondly, I am someone who thrives in a challenging, yet rewarding, environment. I’m a dedicated professional who thrives on a hard day’s work and believes in doing things right the first time, every time—even when it’s beyond my scope, because I see every team as one unified effort. Analytical by nature and passionate about improvement, I enjoy dissecting processes, troubleshooting challenges, and finding innovative solutions that drive efficiency and impact. I enjoy being part of a supportive community as I find it brings out the best in everyone, and bonds us like a family. I have worked with some fantastic people, who would push you to explore and develop into a higher level of yourself. Creating a spark of passion for the work that we do. When your best friend, my best man at my wedding, can’t stop talking about how great Blue Cross is to work for, it feels like I belong here. I would love to join your team and make a meaningful difference by applying my experience, insights, and relentless drive to improve.

Overview

11
11
years of professional experience

Work History

Service Coordinator

Superior Propane
01.2020 - 01.2024
  • Coordinated service delivery and technician dispatch for time-sensitive projects, ensuring customer satisfaction and schedule adherence.
  • Acted as lead contact for emergency support, applying safety and procedural standards to resolve high-pressure situations.
  • Communicated professionally with contractors, customers, and internal teams to align goals and ensure smooth service execution.
  • Delivered empathetic and effective customer care, especially during urgent and after-hours situations.

Delivery Service Specialist

Superior Propane
01.2019 - 01.2020
  • Interfaced directly with customers to support scheduling, forecasting, and fulfillment efficiency.
  • Coordinated delivery routing, managed logistics planning, and resolved delivery obstacles.
  • Suggested workflow improvements to enhance operational efficiency.

Customer Experience Representative

Superior Propane
01.2018 - 01.2019
  • Delivered high-quality, empathetic support to residential and commercial customers, consistently exceeding satisfaction metrics.
  • Managed emergency and after-hours calls with professionalism and urgency.
  • Maintained ASA under 60 seconds and AHT under 6 minutes, demonstrating efficiency and care.

Project Coordinator

Shaw Cablesystems
01.2016 - 01.2017
  • Provided “white glove” service to enterprise clients, managing multiple projects with precision.
  • Delivered timely updates on progress, costs, and changes, ensuring transparency and trust.
  • Used Salesforce and workforce tools to ensure continuity across departments.

Systems Specialist

Shaw Cablesystems
01.2013 - 01.2015
  • Led cross-functional initiatives to improve service delivery and resource allocation.
  • Presented analytical insights to leadership, driving data-informed decisions.
  • Facilitated national alignment of service processes across regional teams.

Education

High School Diploma -

Bishop Grandin High School
Calgary, AB
06-2018

Skills

  • Customer Service Excellence
  • Project Planning & Coordination
  • Documentation, Invoicing & Recordkeeping
  • Problem Solving & Decision Making
  • Accuracy & Attention to Detail
  • Microsoft Office Suite Proficiency
  • Process Improvement
  • Team Collaboration
  • Time Management & Multitasking
  • Adaptability, Ownership and Accountability

Languages

English
Full Professional
Polish
Professional Working
Italian
Limited Working

Timeline

Service Coordinator

Superior Propane
01.2020 - 01.2024

Delivery Service Specialist

Superior Propane
01.2019 - 01.2020

Customer Experience Representative

Superior Propane
01.2018 - 01.2019

Project Coordinator

Shaw Cablesystems
01.2016 - 01.2017

Systems Specialist

Shaw Cablesystems
01.2013 - 01.2015

High School Diploma -

Bishop Grandin High School
Luke Wojcik