Luke Waters
Niagara falls,ON
Summary
Dynamic and results-driven professional with experience at Amaflis Restaurant and Front Row Sports Excellence. Proven ability to excel in high-pressure environments, leveraging strong multitasking and conflict resolution skills to enhance customer satisfaction. Recognized for building lasting relationships and contributing to team success through effective collaboration and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Amaflis Restaurant
06.2024 - Current
- Assisted in maintaining cleanliness and organization of bar area for efficient service.
- Adapted quickly to high-pressure environments during peak hours, ensuring timely service.
- Attended training sessions on responsible alcohol service and safety protocols.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
Front Row Sports Excellence
10.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Police Foundation
Niagara College
Welland, NoneHigh School Diploma -
Saint Micheal's Secondary School
Niagara Falls, ON06-2024
Skills
- Team player attitude
- Strong multitasking
- Critical thinking
- Conflict resolution
- Complaint resolution
- Problem-solving
- Time management
- Teamwork and collaboration
- Excellent people skills
- Customer service
- Customer relationship building
- Team collaboration
- Team leadership
Languages
French
Professional Working
Certification
- Hockey Trainers certification Program - June 2025
- Respect in sports for activity leaders - May 2025
- Smart Serve Ontario - March 2025
Timeline
Bartender
Amaflis Restaurant
06.2024 - Current
Sales Associate
Front Row Sports Excellence
10.2023 - Current
No Degree - Police Foundation
Niagara College
High School Diploma -
Saint Micheal's Secondary School
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