Luke Takeuchi
Etobicoke,ON
Summary
Diligent team player with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with Customer Service Excellence and adaptable to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Head Cashier
Lowe's
Milton, ON
10.2020 - 08.2022
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Customer Service Representative
Lowe's
Milton, ON
03.2018 - 10.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Business Administration
Humber College
Toronto, ONSkills
- Payment Processing
- Training and Coaching
- Drawer Balancing
- Transaction Management
- Loss Prevention
- Customer Service Management
Websites
Timeline
Head Cashier
Lowe's
10.2020 - 08.2022
Customer Service Representative
Lowe's
03.2018 - 10.2020
Some College (No Degree) - Business Administration
Humber College
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