Luke Purcell-Tarasow
Waterloo,ON
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with client relations, utilizing excellent communication to address and resolve issues promptly. Delivers personalized service that fosters client loyalty and satisfaction. Knowledge of conflict resolution and relationship management ensures positive client interactions and long-term retention.
Overview
11
11
years of professional experience
Work History
Supervisor
Food Basics
03.2023 - Current
- As Supervisor I am additionally assisting with Meat Department after developing competencies in Warehouse, Grocery and Freezer
- In Warehouse, receive inventory, accurately inspect and sign off for goods and safely use warehouse equipment, and stage, stack and store goods for distribution
- As Grocery Clerk, responsible for stocking shelves, carts, spacing, general walk arounds making sure my area is working smoothly is clean and safe, while interacting with customers and providing client service excellence
- Superior Client Relation skills and often knows customers by name
- As Supervisor demonstrates leadership for cash pick-ups, manage breaks, address customer complaints, builds trust or de-escalates team or customer conflict
- Closing responsibilities executed without fail through perimeter walk arounds to secure exits and set alarm codes
- Deliver on brand quality in fixing or building next day displays, top up specials and eliminate any hazards for morning shift
- Continuously open to help the organization in learning new departments as required. In Freezer and Meat am deploying all the principles of Grocery with emphasis on rotating stock with eye to expiry and freshness, merchandize, quality control, and answering customer questions
- Follow Safe food handling practices, preparation to correctly cook, monitor temperature and package “pre-cooked” chicken
- 100% Safe knife usage and storage, in compliance with all sanitization methods of containers/utensils used
- Ensured compliance with company policies, industry regulations, and safety standards in all aspects of store operations.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Grocery Clerk
Food Basics
03.2023 - 07.2023
- While advanced to Grocery Supervisor am additionally assisting with Meat Department after developing competencies in Warehouse, Grocery and Freezer
- In Warehouse, receive inventory, accurately inspect and sign off for goods and safely use warehouse equipment, and stage, stack and store goods for distribution
- As Grocery Clerk, responsible for stocking shelves, carts, spacing, general walk arounds making sure my area is working smoothly is clean and safe, while interacting with customers and providing client service excellence
- Superior Client Relation skills and often knows customers by name
- As Grocery Supervisor demonstrates leadership for cash pick-ups, manage breaks, address customer complaints, builds trust or de-escalates team or customer conflict
- Closing responsibilities executed without fail through perimeter walk arounds to secure exits and set alarm codes
- Deliver on brand quality in fixing or building next day displays, top up specials and eliminate any hazards for morning shift
- Continuously open to help the organization in learning new departments as required. In Freezer and Meat am deploying all the principles of Grocery with emphasis on rotating stock with eye to expiry and freshness, merchandize, quality control, and answering customer questions
- Follow Safe food handling practices, preparation to correctly cook, monitor temperature and package “pre-cooked” chicken
- 100% Safe knife usage and storage, in compliance with all sanitization methods of containers/utensils used
Skilled Landscaper, Client Experience, Sales Rep
YARDworx, Aldo Shoes, Millcroft Inn and Suites
01.2017 - 01.2022
- Landscaping: Operated Bobcat, Gas-powered wheelbarrow to move heavy materials, Poured concrete, Installed and repaired fences, Hauled refuse, Efficiently built stone walls, Meticulously laid sod rolls, Kept tools & workspace clean and organized
- Property Maintenance: Lawn, garden and Apartment/Residential care with General light construction, Ensured paths & walkways were safe and cleared, Light maintenance work, changing toilets, wall repair, etc., Sanding, Taping and Paint Prep, Brush and Roller Painting, Heavy machine operator, Operated jack-hammer, Site cleanup
- Retail: Delivered excellence in stockroom management as Attendant, Reorganized and maintained inventory, Back up Sales Associate as needed, Received & unpacked shipping material
- Operated heavy machinery such as backhoes and skid-steer loaders following safe operating practices at all times.
- Supported carpenters in framing walls, roofs, decks using precise measurements and proper techniques.
- Performed concrete work including forming, pouring, finishing for foundations and slabs, contributing to sturdy building structures.
- Completed projects on time and within budget by effectively managing time and prioritizing tasks.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Trained new team members on best practices in delivering superior customer service within a fast-paced retail setting.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
Giddy-Yo-Yo & Venezia’s Pizza
10.2014 - 01.2016
- Piecework stuffing using heat sealer, trimmer & sticker
- Safe lift & stack up to 50LB boxes
- Load & unload shipping inventory
- Pizza Preparation and Customer Hospitality
- Part-time in Highschool
Education
Highschool Certificate -
Erin District Highschool
Erin, Ontario01.2017
Ministry of Labour Workplace Training - undefined
Double Pallet Picker - Inhouse Certification
WHMIS Certified - undefined
Skills
- Hands-on hardscaping expertise
- Experience in equipment operation related to property maintenance and construction Proficient in Paint and Construction Prep, refuse management and safe workspace management
- Proactive problem solver and relied upon to help out and do jobs as needed within diverse working conditions and with excellence in Customer Relations
- Proficient in all foundational Grocery/Retail methods from Warehouse, merchandizing, freezer and meat departments with aptitudes for more challenge
- Customer relationship building
- Relationship building
- Customer care
- Customer service
- Sales support
- Exceptional communication
- Patience and composure
- Client retention strategies
- Decision-making
- Team leadership
Timeline
Supervisor
Food Basics
03.2023 - Current
Grocery Clerk
Food Basics
03.2023 - 07.2023
Skilled Landscaper, Client Experience, Sales Rep
YARDworx, Aldo Shoes, Millcroft Inn and Suites
01.2017 - 01.2022
Giddy-Yo-Yo & Venezia’s Pizza
10.2014 - 01.2016
Ministry of Labour Workplace Training - undefined
Double Pallet Picker - Inhouse Certification
WHMIS Certified - undefined
Highschool Certificate -
Erin District Highschool
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