Luke Owen
Edmonton,AB
Summary
Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ride Operator
Galaxyland West Edmonton Mall
05.2023 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Fostered communication between ride operators and other amusement park personnel to support operations.
Poll Clerk
Elections Canada
09.2022 - Current
- Assisted the DRO (Deputy Returning Officer) in setting up and opening a polling station, allowed electors to to cast their ballots, counted ballots, recorded elector votes on a tally sheet
- Opened and closed polling booths.
- Prepared, cleaned and maintained polling stations.
- Addressed voter questions and concerns.
- Issued and collected voter ballot papers.
- Reported progress and concerns to Duty Returning Officer and Presiding Officer.
Sales Associate
Bootlegger
03.2022 - 06.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Host
Sicilian Pasta
02.2022 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Louis St Laurent
Edmonton, AB06.2021
Bachelor Child And Youth Care -
Macewan University
Edmonton, ABSkills
- Effective communication with coworkers and managers
- Time management
- Quick to adapt to change
- Flexibility
Volunteer Experience
Edmonton Bissel Center
January 1st- April 27th,2023
-Completed 45 hours hours in volunteer work
- Responsibilities included assist in preparing meals, maintaining workstations cleanliness, collaboratively worked as a team to prepare meals
Leaders In Training City of Edmonton
August 2018
- Attended two day training session in areas in program planning,communication, behavior management, inclusion, employment skills.
-Worked alongside a citizen program staff to help facilitate and implement recreational programs for children aged two to twelve
- Up hold high standard's of the City of Edmonton in regards to professionalism,respect, and customer service.
- Effective relationships with participants and program staff.
-Displayed excellent interpersonal, communication and customer service skills
Certification
Intermediate First Aid - Level C CPR and AED
References
Tamara Babich
780-530-4025
Timeline
Ride Operator
Galaxyland West Edmonton Mall
05.2023 - Current
Poll Clerk
Elections Canada
09.2022 - Current
Sales Associate
Bootlegger
03.2022 - 06.2022
Host
Sicilian Pasta
02.2022 - 05.2022
High School Diploma -
Louis St Laurent
Bachelor Child And Youth Care -
Macewan University
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