Luke Norlin
Port Coquitlam,BC
Summary
I am an enthusiastic Sales and Customer Service professional who gives 100% effort to everything I pursue. Offers strong leadership, relationship-building and problem-solving abilities. Dedicated to being an expert in studying the art of sales, persuasion, negotiation, and leadership. Highly adept at demonstrating all of the benefits of products and services through superior communication skills. Have a work ethic that is unmatched, coupled with a highly competitive mindset. Am also extremely collaborative with the team around me to make sure everyone is going in to work with confidence. Bringing a positive and likeable energy wherever I go is essential and mandatory so that i get the best out of people and to myself.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Rep
Easy Energy
05.2023 - Current
- Learned that rejection is inevitable, and you must stay positive within your mind and believe that everyone will buy. You must resist temptations of blaming people or environmental changes and look inward to see how performance could be improved
- I knocked on as many doors as I could through 6 hour periods to enroll fixed rates for gas, demonstrating stellar communication skills and high levels of social calibration
- I had to make sure I gathered ten times more information than i needed so i can answer any objection customers had so they felt safe with their decision going forward
CASHIER, MEAT DEPARTMENT, TRAINER
SAVE ON FOODS / PORT COQUITLAM
01.2019 - 05.2023
- Established outstanding customer service skills in a busy supermarket setting
- Making sure every customer feels understood and cared for regardless of the situation
- Practiced organizational skills that encourage collaboration with department managers and cashiers
- Developed discipline through hard work and practicing superior time management and organizational skills
- Learned to adapt to multiple personalities
- Was consistently highly regarded by my management team
Server
MR MIKES SteakhouseCasual
06.2021 - 01.2022
- Demonstrated calmness under pressure when dealing with tables as big as 20 on a regular basis
- Practiced advanced listening skills and charisma through this process
- Made the experience for customers the highlight of their week from building friendly relationships with them
- Gained abilities to memorize a plethora of orders while staying calm and making sure each order had everything the customer needed with a positive attitude
- Improved interpersonal dynamics with each customer
Education
Dogwood Diploma -
Terry Fox Secondary
Port Coquitlam, BC06.2020
Skills
- Demonstrate high level of confidence
- Leadership traits
- Ability to influence
- Assertive
- Hardworking
- Self analytical
- Receptive to criticism
- Emotionally intelligent
- Complex Problem-Solving
- Interpersonal Communication Skills
- Persuasive Negotiations
Accomplishments
- Hit the most sales on my team in my first full week (22)
- Made 35 deals in a week at my best, Door to Door
- Consistently hit highest sales numbers on the team
- Played Lacrosse (Captain of my team 4 times)
- Played many other sports including volleyball, tennis and badminton
- Dedicated and disciplined athlete since I was young
Certification
- ACE Personal Training Certification
- Serving It Right Certification
Timeline
Sales Rep
Easy Energy
05.2023 - Current
Server
MR MIKES SteakhouseCasual
06.2021 - 01.2022
CASHIER, MEAT DEPARTMENT, TRAINER
SAVE ON FOODS / PORT COQUITLAM
01.2019 - 05.2023
Dogwood Diploma -
Terry Fox Secondary
- ACE Personal Training Certification
- Serving It Right Certification
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