Luke Neill
Guelph,Canada
Summary
Dedicated Route Manager bringing proven expertise in meeting customer needs, overseeing drivers and prospecting for new business. History of growing territory with skilled lead generation and conversion. Manages daily operations with strong attention to detail and good organizational skills.
Overview
23
23
years of professional experience
Work History
Route Manager
Abell Pest Control
Guelph, ON
03.2020 - Current
- Scheduled appointments and optimized technician routes for efficiency.
- Managed daily route operations for pest control technicians.
- Coordinated customer communications to ensure service satisfaction.
- Responded promptly to customer inquiries and service requests for pest issues.
- Inspected residential and commercial properties for pest infestations.
- Applied safe and effective pest control treatments using specialized equipment.
- Recommended preventative measures to clients to avoid future infestations.
- Educated customers on pest behavior and treatment options during service visits.
- Maintained accurate records of inspections, treatments, and customer interactions.
- Collaborated with team members to improve service efficiency and effectiveness.
- Trained new employees on safety protocols and service procedures.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
Paw Print Technician
Gateway Pet Memorial
Guelph, CA
07.2018 - 02.2020
- Routinely prepared and organized working area so that that the production of prints was efficient throughout the day
- Operated CNC laser engraver on a routine basis and performed regular checks for any maintenance that may be required
- Performed regular quality inspection checks to ensure that all details were accurate before providing the final product to the customer
- Handled each customer's pet with professional care and maintained confidential information to ensure the Company's reputation was upheld
- Trained and developed new employees on product knowledge, operations and company policies
Sales Associate
Voodoo Vapes
Guelph, CA
01.2017 - 01.2018
- Shared product knowledge with customers to ensure that they had all of the information needed to make a purchase
- Assisted customers with any issues or concerns that they had about the products both before and after purchase
- Determined inventory requirements on a weekly basis and placed orders in a timely manner ensuring that product was always available
- Responsible for opening and closing the store, including locking the building and reporting any issues to the owner
Working Supervisor
Compass Group Canada - Conestoga College
Guelph, CA
01.2016 - 01.2017
- Responsible for scheduling shifts and working with employees on any timing adjustments required
- Led daily health and safety meetings which ensured that employees were aware of potential hazards and knew where to obtain assistance if needed
- Conducted interviews for potential new hires with a focus on applicant's skills and fit with Company culture
- Coordinated project groups, assisting where necessary and regularly monitoring progress until completion
- Completed routine daily tasks but also performed and prioritized ad-hoc requests from clients
Custodian/Maintenance
Magellan Aerospace
Kitchener, CA
01.2014 - 01.2016
- Maintained cleanliness of the building and surrounding grounds to promote health and safety and a professional looking environment
- Performed regular maintenance on equipment, which included coolant concentration tests that prevented breakdowns and saved costs
- Utilized forklift and scissor lift for various duties around the shop
- Ordered supplies and maintained related inventory for the janitorial department
Team Leader & Promotions
King Of The Dot Entertainment
Kitchener, CA
01.2012 - 01.2014
- Organized airport pickups and press conferences for artists in advance of events
- Prepared and organized teams to promote events well in advance to ensure success and obtain repeat business
- Took photos to help promote upcoming events on the Company website as well and various social media platforms
- Worked on tight schedules and had to make regular last minute adjustments without impacting the artist or the event itself
Insulation Installer
Reitzel Insulation
Kitchener, CA
01.2007 - 01.2012
- Installed insulation within customer's homes and regularly took pictures to ensure quality assurance and provide updates to the customer
- Maintained and repaired all equipment on the trucks, including attic machinery
- Displayed professional working behaviour and customer skills while working in client's homes
Open Line Cook
Swiss Chalet
Kitchener, CA
01.2003 - 01.2007
- Opened the kitchen and prepared the area for service, which included cleaning and organization
- Prepared all side dishes and select main dishes and ensured that food was ready in a timely manner
- Carefully inspected all dishes before they were given to customer's to maintain a high standard of quality and customer satisfaction
Education
Secondary School -
Skills
- Microsoft Office
- Route optimization
- Customer communication
- Quality control
- Customer relationship management
- Inventory management
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Vehicle maintenance
- Route scheduling
Timeline
Route Manager
Abell Pest Control
03.2020 - Current
Paw Print Technician
Gateway Pet Memorial
07.2018 - 02.2020
Sales Associate
Voodoo Vapes
01.2017 - 01.2018
Working Supervisor
Compass Group Canada - Conestoga College
01.2016 - 01.2017
Custodian/Maintenance
Magellan Aerospace
01.2014 - 01.2016
Team Leader & Promotions
King Of The Dot Entertainment
01.2012 - 01.2014
Insulation Installer
Reitzel Insulation
01.2007 - 01.2012
Open Line Cook
Swiss Chalet
01.2003 - 01.2007