Luke Mitchell
Menifee
Summary
Hardworking Assistant Manager committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Developed leadership and operational skills in fast-paced retail environment. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Retail Assistant Manager
Tilly's Retail Company, Menifee Countryside Market
Menifee, CA
01.2026 - Current
- Assisted in daily operations, ensuring effective team coordination and customer service excellence.
- Managed inventory levels and organized stockroom to optimize product availability and accessibility.
- Trained new staff on company policies, sales techniques, and point-of-sale systems for seamless onboarding.
- Monitored sales performance metrics to identify trends and recommend strategies for improvement.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping experience.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Opened and closed the store while maintaining visual merchandising standards and security.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
Retail Sales Lead
Tilly's Retail Company, Menifee Countryside Market
Menifee, CA
11.2025 - 01.2026
- Led team in achieving daily sales goals through effective product placements and promotional strategies.
- Trained new staff on customer service protocols and operational procedures to enhance store performance.
- Coordinated inventory management, ensuring optimal stock levels and minimizing shrinkage through diligent oversight.
- Assisted customers with product selection, providing personalized recommendations to enhance shopping experience.
- Resolved customer inquiries and complaints promptly, improving satisfaction and fostering loyalty within the community.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
Sales Associate
Tillys Retail Company, Menifee Countryside Market
Menifee, CA
08.2024 - 11.2025
- Helped customers locate items within the store using the inventory system.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA06-2024
Skills
- Upselling
- Business Development
- Order Processing
- Promotional support
- Sales Development
- Inventory Tracking
- Customer Service
- Store operations
Accomplishments
- Team Captain of the Paloma Valley Swim Team
Timeline
Retail Assistant Manager
Tilly's Retail Company, Menifee Countryside Market
01.2026 - Current
Retail Sales Lead
Tilly's Retail Company, Menifee Countryside Market
11.2025 - 01.2026
Sales Associate
Tillys Retail Company, Menifee Countryside Market
08.2024 - 11.2025
High School Diploma -
Paloma Valley High School