Luke McCulloch
Toronto
Summary
Collaborative leader with a talent for cultivating an engaged and empowering work culture through effective partnerships. Proven ability to build and maintain strong relationships with diverse stakeholders in fast-paced, dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Host Onboarding
Turo
01.2024 - Current
- Autonomously managed a team of onboarding specialists, reporting directly to the Director of Host Marketing.
- Designed and executed roadmap projects to enhance team success while aligning with broader company objectives. Reported on results to internal executives
- Mentored and developed a team up to 8, fostering strong relationships and facilitating career growth for direct reports.
- Consistently exceeded primary KPIs, setting a global company record in key performance metrics.
Team Lead, Host Onboarding
Turo
05.2022 - 01.2024
- Promoted to Team Lead after 10 months as an individual contributor, marking the fastest promotion in Turo Canada history.
- Led and managed a growing team of onboarding specialists, expanding from 3 to 8 team members while consistently exceeding KPIs.
- Designed, implemented, and refined onboarding processes to enhance efficiency and drive measurable improvements in performance metrics.
- Developed innovative strategies within the role that were adopted by other international markets, contributing to global operational success.
Account Executive
Turo
07.2021 - 05.2022
- Developed and executed the initial account executive playbook, setting the foundation for future team processes and best practices.
- Cultivated and nurtured relationships with prospective hosts, enabling their success and productivity on the platform.
- Consistently met or exceeded key performance indicators (KPIs) throughout tenure in the role.
- Promoted to lead a new team within the host success organization after 10 months
Tennis Professional – Independent Agent
Oakville Academy of Tennis
05.2014 - 01.2021
- Created a private business through strong relationship building skills, prospecting and referrals; resulted in a portfolio of 100 clients
- Utilized good work ethic to accommodate high demand for lessons, resulted in 7-day,60-hour work weeks
- Worked with players at various skill levels, from beginners to Nationally ranked athletes; Utilized adaptation and communication skills to tailor programs to best suit each client
- Managed club's summer camp program, responsible for organizing and scheduling large groups and supervising other instructors; strong leadership and organizational skills led to an increase in the camps overall attendance
- Collaborated with academy director in the development of several programs to create consistent lesson structure; allowed for new clients to integrate seamlessly while allowing pre-existing students to further develop
Tennis Professional – Assistant Pro
Oakville Academy of Tennis
07.2012 - 01.2021
- Worked with players at various skill levels, from beginners to Nationally ranked athletes; Utilized adaptation and communication skills to tailor programs to best suit each client
- Constructively handled difficult parent requests and complaints using strong problem solving and communication skills; resulted in an inclusive and amicable group lesson dynamic and ensured a high client retention rate
- Managed Wallace Park’s summer camp program, responsible for organizing and scheduling groups up to 30 players and 4 additional instructors, strong leadership and organizational skills led to an increase in the camps overall attendance
- Collaborated with academy director in the development of several programs to create consistent lesson structure; allowed for new clients to integrate seamlessly while allowing pre-existing students to further develop
Education
Bachelor’s Degree - Interdisciplinarian Studies with Minor in Communication
University of Ottawa
Ottawa, ON01.2016
Skills
- Verbal and written communication
- Team leadership
- Relationship building
- Complex Problem-solving
- Coaching and mentoring
- Decision-making
Certification
Certifications
- Harvard Business School Online - Business Analytics (March 2022)
- Learn SQL - SQL Basics (Ongoing)
- University of Toronto - Persuasion and Negotiation in Business (March 2025)
Accomplishments
Head Sponsored Tennis Professional
- Successfully sold clients on the advantages of Head tennis racquets, clothing and accessories on a consistent basis, resulting in 80% of clients making Head their brand of choice.
University of Ottawa Tennis Program – Co Founder and Player
- Assisted in the initial founding of the varsity and club tennis programs at University of Ottawa; collaborated with the head coach to recruit athletes and assisted in organizing practices, meetings and matches.
Hobbies and Interests
Sports, Fitness; Running, Cycling, Travel, Reading, Music and Toronto Maple Leafs
Timeline
Manager, Host Onboarding
Turo
01.2024 - Current
Team Lead, Host Onboarding
Turo
05.2022 - 01.2024
Account Executive
Turo
07.2021 - 05.2022
Tennis Professional – Independent Agent
Oakville Academy of Tennis
05.2014 - 01.2021
Tennis Professional – Assistant Pro
Oakville Academy of Tennis
07.2012 - 01.2021
Bachelor’s Degree - Interdisciplinarian Studies with Minor in Communication
University of Ottawa
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