Luke Kim
San Jose
Summary
Hardworking employee enthusiastic about learning Finance/Business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
2
2
years of professional experience
Work History
Outdoor Services
Bay View Golf Club
2024.03 - 2024.08
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted mechanics with repairing and servicing golf carts.
- Conducted test drives on carts, confirming proper operation.
- Removed safety hazards, soiled items, and trash from customer areas.
- Monitored and maintained organized work space, confirming efficient operations.
- Test-drove carts to confirm proper operation before delivering to customers.
- Trained and mentored new employees on company procedures and safety protocols.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front of House Employee
Legends Pizza Co.
2023.05 - 2024.01
- Reset tables between guests by restocking low items and wiping down surfaces.
- Tasked with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Observed customer purchases in line and differentiated between standard portions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
Informational Technology Intern
Valley Christian High School
2022.08 - 2023.06
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Maintained awareness of software updates and completed required installations to improve program effectiveness.
- Collaborated with other interns as well as other Full-Time employees on technical support for students and demonstrate skills development.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Analyzed user requirements and developed solutions to meet needs.
- Provided basic end-user troubleshooting and desktop support.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Collaborated with other departments to identify and solve software issues.
- Developed and tested software solutions to meet customer needs.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Education
Bachelor of Science - Finance
Pepperdine University
Malibu, CA04.2028
High School Diploma -
Valley Christian High School
San Jose05.2024
Skills
- Escalation management
- Complaint Handling
- Client Relationship Building
- Workflow Management
- Service Estimates
- Vehicle assessment
- Quality Control
- Repairs Scheduling
- Technical Support
- Customer Retention
- Customer Service
- Documentation And Reporting
- Strong Work Ethic
- Quality Inspection
- Technical knowledge
- Tech-Savvy
- Complaint resolution
- Attention to Detail
- Conflict Resolution
- Customer Relationship Management
- Listening Skills
- Handling Customer Complaints
- Dispute Mediation
- Technical Troubleshooting
- Desktop support
- Hardware support
- Software Development
- Network Administration
- Customer Support
- Business Analysis
- Phone Etiquette
- Professional Appearance
- Reservation Management
- Money Handling
- Training and mentoring
- Guest Relations
- Staff Coordination
- Stock management
- Seating arrangements
- Payment Processing
- Greeting guests
- Order Taking
- Social Perceptiveness
- Networking knowledge
- Networking skills
- Networking abilities
- Team Communication and Collaboration
- Verbal and Nonverbal Communication
- Telephone and Email Communication
- Exceptional oral communication skills
Extra Circulars
Baseball
- played high-level talent
- Played on a national circuit for travel baseball
- Forced to give up due to injury
Golf
- Avid Golf Enthusiast
- Amateur
- Always up for 18
Timeline
Outdoor Services
Bay View Golf Club
2024.03 - 2024.08
Front of House Employee
Legends Pizza Co.
2023.05 - 2024.01
Informational Technology Intern
Valley Christian High School
2022.08 - 2023.06
Bachelor of Science - Finance
Pepperdine University
High School Diploma -
Valley Christian High School
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