Luke Kim
San Jose
Summary
Hardworking employee enthusiastic about learning Finance/Business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
2
2
years of professional experience
Work History
Outdoor Services
Bay View Golf Club
03.2024 - 08.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted mechanics with repairing and servicing golf carts.
- Conducted test drives on carts, confirming proper operation.
- Removed safety hazards, soiled items, and trash from customer areas.
- Monitored and maintained organized work space, confirming efficient operations.
- Test-drove carts to confirm proper operation before delivering to customers.
- Trained and mentored new employees on company procedures and safety protocols.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front of House Employee
Legends Pizza Co.
05.2023 - 01.2024
- Reset tables between guests by restocking low items and wiping down surfaces.
- Tasked with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Observed customer purchases in line and differentiated between standard portions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
Informational Technology Intern
Valley Christian High School
08.2022 - 06.2023
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Maintained awareness of software updates and completed required installations to improve program effectiveness.
- Collaborated with other interns as well as other Full-Time employees on technical support for students and demonstrate skills development.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Analyzed user requirements and developed solutions to meet needs.
- Provided basic end-user troubleshooting and desktop support.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Collaborated with other departments to identify and solve software issues.
- Developed and tested software solutions to meet customer needs.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Education
Bachelor of Science - Finance
Pepperdine University
Malibu, CA04.2028
High School Diploma -
Valley Christian High School
San Jose05.2024
Skills
- Escalation management
- Complaint Handling
- Client Relationship Building
- Workflow Management
- Service Estimates
- Vehicle assessment
- Quality Control
- Repairs Scheduling
- Technical Support
- Customer Retention
- Customer Service
- Documentation And Reporting
- Strong Work Ethic
- Quality Inspection
- Technical knowledge
- Tech-Savvy
- Complaint resolution
- Attention to Detail
- Conflict Resolution
- Customer Relationship Management
- Listening Skills
- Handling Customer Complaints
- Dispute Mediation
- Technical Troubleshooting
- Desktop support
- Hardware support
- Software Development
- Network Administration
- Customer Support
- Business Analysis
- Phone Etiquette
- Professional Appearance
- Reservation Management
- Money Handling
- Training and mentoring
- Guest Relations
- Staff Coordination
- Stock management
- Seating arrangements
- Payment Processing
- Greeting guests
- Order Taking
- Social Perceptiveness
- Networking knowledge
- Networking skills
- Networking abilities
- Team Communication and Collaboration
- Verbal and Nonverbal Communication
- Telephone and Email Communication
- Exceptional oral communication skills
Extra Circulars
Baseball
- played high-level talent
- Played on a national circuit for travel baseball
- Forced to give up due to injury
Golf
- Avid Golf Enthusiast
- Amateur
- Always up for 18
Timeline
Outdoor Services
Bay View Golf Club
03.2024 - 08.2024
Front of House Employee
Legends Pizza Co.
05.2023 - 01.2024
Informational Technology Intern
Valley Christian High School
08.2022 - 06.2023
Bachelor of Science - Finance
Pepperdine University
High School Diploma -
Valley Christian High School
Similar Profiles
Barbi GeorgeBarbi George
Director of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf ClubDirector of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf Club
Steve HolladaySteve Holladay
Golf Course Superintendent at Gull Lake View Golf Club & ResortGolf Course Superintendent at Gull Lake View Golf Club & Resort
Ben CarlsonBen Carlson
Pro Shop Attendant at Prairie View Golf ClubPro Shop Attendant at Prairie View Golf Club