Luke Johnson
Edmonton
Summary
As an accomplished professional with 15 years of industry experience. My skills and training would add value to your organization, and I am excited for the opportunity to be a valuable contributing member of the team. In my previous roles as a bartender, bellman and various other positions, I gained the knowledge and experience I need to hit the ground running and start making an immediate contribution right away. The following are just a few highlights of my customer service skills that I hope to bring. A sucessful track record of problem solving and decision making, while working for Delta Hotels as bartender, bellman/valet, team trainer, has giving me the skill set to operate in a fast paced environment and still offer confindent well polished service, often anticipating guest needs before they do.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Compass Group Canada
09.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Accurately completed end-of-day financial tasks worth over $120,000 of cash and card transactions daily.
Sales Account Manager
Moosehead Breweries / Twisted Tea /Truly
03.2022 - 03.2024
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
Sales Account Manager
redbull energy drinks
07.2019 - 03.2021
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Trained peers and management team on internal system supports and implementation plans.
- Created proposals for new and repeat customer business transactions
- Handled highest volume accounts territory for on premises consumption of Edmonton and surrounding area . Generating new customers as well
- Forecasted sales of, set successful policies to achieve sales objectives and related metrics within timeframe
Bartender
Delta Edmonton South
01.2018 - 06.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender, Bellman
Delta Grand Okanagan
06.2011 - 07.2017
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Set up glassware, liquor and other necessary supplies for special events.
Education
Associate of Applied Science - Hospitality And Tourism Management
St. Andrews Community Collage
St. Andrew NB07.2000
High School Diploma -
Fredericton High School
Fredericton, NB07.1999
Skills
- Guest Services
- Sales
- Highly reliable
- Responsible Alcohol Service
- Menu Memorization
- Liquor, Beer and Wine Knowledge
Certification
proserve vaild til 2028
Timeline
Sales Account Manager
Moosehead Breweries / Twisted Tea /Truly
03.2022 - 03.2024
Food and Beverage Supervisor
Compass Group Canada
09.2021 - Current
Sales Account Manager
redbull energy drinks
07.2019 - 03.2021
Bartender
Delta Edmonton South
01.2018 - 06.2019
Bartender, Bellman
Delta Grand Okanagan
06.2011 - 07.2017
Associate of Applied Science - Hospitality And Tourism Management
St. Andrews Community Collage
High School Diploma -
Fredericton High School
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