LUKE GRISWELL
Santa Barbara
Summary
Dedicated customer service professional with a proven track record of delivering exceptional service and building strong customer relationships. Excellent interpersonal skills, attention to detail, and ability to handle multiple tasks simultaneously. Effective communication and problem-solving skills have consistently contributed to success in leadership roles within the industry. Approaches every interaction with a positive attitude, ensuring customer satisfaction and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Front Office Assistant Manager
El Encanto, A Belmond Hotel
11.2022 - 08.2024
- Managed guest check-in/check-out procedures, ensuring efficient, friendly service and seamless rooming experiences.
- Trained, mentored, and supervised front office staff, ensuring adherence to Forbes and Leading Quality Assurance (LQA) standards.
- Managed VIP services, preparing for guest arrivals and handling special requests with personalized care.
- Resolved guest inquiries and complaints promptly, providing immediate, effective solutions.
- Conducted daily reviews of room status, maximizing occupancy and room revenue.
- Ensured the accuracy of guest records, room statuses, and billing information.
- Collaborated with multiple departments to maintain the highest level of guest satisfaction.
- Maintained organized filing systems and completed night audits, ensuring proper documentation of daily operations.
Supervisor
Ice In Paradise
02.2022 - 10.2022
- Manage, supervise and motivate staff of 4 persons per shift
- Train staff on front office duties, customer service, phone inquiries, POS systems, facility management and upkeep
- Responsible for rink operations when GM is absent
- Responsible for meticulously maintaining ice per industry standard for thickness, clarity, edges, and levelness.
- Monitor HVAC compressors for ammonia leaks, energy efficiency and to reduce cooling costs
- Zamboni operator
Valet Attendant
BlueStar Parking
10.2019 - 02.2022
- Greet and welcome guests, offer professional valet services
- Accommodate guests, assisting with customer needs, opening doors and assisting with luggage or other items Answer guests' questions regarding hotel amenities, local attractions and other services
- Park guests vehicles in predetermined areas following all traffic laws
- Operate vehicles safely and responsibly
- Responsible for logistics of total space and number of vehicles at each event
- Organize paperwork and keys belonging to guest to ensure proper return of vehicle
Assistant Coach - Volunteer
Ice in Paradise
03.2017 - Current
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Assist head coach with instructing players in the rules, regulations, equipment and techniques of ice hockey
- Ran ice hockey drills and monitored players during scrimmages and practices
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the ice.
Assistant, Junior Life Guards - Volunteer
UCSB Junior Guards
06.2016 - 07.2016
- Assist in supervision and planning of daily activities and operations of the Junior Lifeguard staff and program
Education
Hospitality And Tourism Management
Santa Barbara City College
10.2024
Diploma -
San Marcos Senior High School
Santa Barbara, CA06-2021
Skills
- Excellent Communication and People Skills
- Initiative & Problem Solving
- Detail Oriented and Time Management
- POS
- G Suite
- Microsoft Office Proficient
- First Aid, CPR Certified
- Personal discipline
Timeline
Front Office Assistant Manager
El Encanto, A Belmond Hotel
11.2022 - 08.2024
Supervisor
Ice In Paradise
02.2022 - 10.2022
Valet Attendant
BlueStar Parking
10.2019 - 02.2022
Assistant Coach - Volunteer
Ice in Paradise
03.2017 - Current
Assistant, Junior Life Guards - Volunteer
UCSB Junior Guards
06.2016 - 07.2016
Hospitality And Tourism Management
Santa Barbara City College
Diploma -
San Marcos Senior High School
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