Mai Giang My Ngo
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Restaurant Assistance Manager
EatBKK Thai Kitchen Sheppard
4704 Yonge St
08.2021 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Checking food quality, and drink date
- Resolve customer complaints
- Closing and opening POS, sale of the day
Supervisor
EATBKK Thai Kitchen
01.2024 - 08.2024
- Managing 200+ payments and cash transactions with precision
- Creating staff schedules to ensure optimal coverage during peak hours
- Training and mentoring new employees, fostering a culture of excellence
- Proficient in completing essential paperwork, including sales totals, net income, and expense reports, and processing supply-related payments
- Providing critical support to the manager in decision-making, driving overall restaurant success
- Successfully handling customer complaints and delivering effective problem-solving solutions.
Cashier
Monga Fried Chicken
Toronto, ON
01.2024 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Supervisor
Pho Phuong Vietnamese Restaurant
Toronto
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Education
Level 17 -
ILAC International school
Accounting -
SENECA COLLEGE
01.2023
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Cost Control
- Excel, Word
- Teamwork and Collaboration
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Supervisor
Pho Phuong Vietnamese Restaurant
03.2024 - Current
Supervisor
EATBKK Thai Kitchen
01.2024 - 08.2024
Cashier
Monga Fried Chicken
01.2024 - Current
Restaurant Assistance Manager
EatBKK Thai Kitchen Sheppard
08.2021 - 10.2023
Level 17 -
ILAC International school
Accounting -
SENECA COLLEGE