Luke Di Gregorio
Hamilton,ON
Summary
Ambitious Human Resources Management student pursuing Certificate in Human Resources Management and trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
WSIB Ontario
Hamilton, ON
05.2023 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and services
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Seafood Clerk
Fortinos
Ancaster, ON
01.2020 - 04.2023
- Prepared cases of seafood product by pulling products out of case, re-icing case and putting product in fresh pans
- Consistently handled over 100 customer transactions per week, demonstrating ability to manage high-volume sales environments
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
Seafood Clerk
Longo's
Ancaster, ON
07.2018 - 09.2019
- Cut, wrapped, and weighed seafood department products
- Utilized extensive product knowledge to assist over 50 customers per week in selecting the best seafood options, resulting in higher customer satisfaction scores
- Washed floors, walls, coolers and storage shelves.
Education
Certificate - Human Resources Management
Mohawk College
Hamilton, ON08.2024
Bachelor of Arts Degree in Social Sciences -
Brock University
St.Catharines, ON06.2023
Skills
- Team-player who is able to motivate colleagues and contribute to objectives in order to help meet goals
- Proficient with computer software programs and able to use them efficiently (Excel, PowerPoint, etc)
- Answered an average of 50 calls per day pertaining to customers with questions and concerns
- Creative thinking pertaining to individual as well as group projects and tasks
- Competent communicator and confident presenter to report analytical findings to members of management
- Detail oriented, thorough and observant to collect all data without missing critical components
Volunteer Experience
Halloween for Hunger Food Drive 2019, Collected over 200 pounds of food to support high school students and families in need
Timeline
Customer Service Representative
WSIB Ontario
05.2023 - 08.2023
Seafood Clerk
Fortinos
01.2020 - 04.2023
Seafood Clerk
Longo's
07.2018 - 09.2019
Certificate - Human Resources Management
Mohawk College
Bachelor of Arts Degree in Social Sciences -
Brock University