Summary
Overview
Work History
Education
Skills
Timeline
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Luke Cooper

Ottawa,ON

Summary

  • Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows presentation standards and maintain clean, hygienic workspaces while working in a timely manner. Familiar with sanitation regulations and dedicated to customer satisfaction.
  • Lead Instructor experienced in training and help running a small business. Proven ability in maintaining accurate records and fostering collaboration with parents to support student progress.
  • Dedicated professional with a strong background in customer service and team collaboration. Recognized for effectively addressing customer inquiries and maintaining service efficiency, while also training peers in best practices.

Overview

6
6
years of professional experience

Work History

Lead Instructor

Mathnasium
London, England
02.2024 - 07.2025
  • Trained new instructors on teaching techniques and Mathnasium's instructional philosophy.
  • Explained various methods for solving equations and other math problems to the students.
  • Maintained up-to-date records of student progress and attendance.
  • Collaborated with parents to discuss student progress and address concerns effectively.

Barista

Cobra Coffee
London, England
05.2023 - 08.2023
  • Collaborated with team members to ensure efficient service during busy hours.
  • Handled cash transactions and processed payments accurately at the register.
  • Maintained cleanliness of workstations and equipment throughout shifts.

Barista

Windmill Tearooms
London , England
10.2022 - 04.2023
  • Prepared and served coffee beverages according to customer preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Customer Advisor

Boots
London, England
11.2019 - 10.2022
  • Assisted customers with product inquiries and recommendations.
  • Processed customer transactions accurately and efficiently at the checkout.
  • Supported team members in restocking shelves and organizing inventory.
  • Tracked inventory levels to ensure timely restocking of products.
  • Reconciled cash register receipts at the end of each shift.

Education

Certificate of Higher Education - Data Analytics

University of Westminster
London, England
08-2024

Foundation Degree - Accounting And Finance

Manchester Metropolitan University
Manchester, England
06-2019

High School Diploma -

Lord Wandsworth College
Hampshire, England
08-2018

Skills

Barista position in a team-oriented environment

Timeline

Lead Instructor

Mathnasium
02.2024 - 07.2025

Barista

Cobra Coffee
05.2023 - 08.2023

Barista

Windmill Tearooms
10.2022 - 04.2023

Customer Advisor

Boots
11.2019 - 10.2022

Certificate of Higher Education - Data Analytics

University of Westminster

Foundation Degree - Accounting And Finance

Manchester Metropolitan University

High School Diploma -

Lord Wandsworth College

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Luke Cooper