LUKE CHEESEMAN
Dundas,Australia
Summary
Over 4 years of experience in customer service within bar operations, alongside 1.5 years in tour and accommodation organization in the Sub-Arctic. Expertise in logistics management, invoicing, and partnership with diverse tour organizations. Holds a Bachelor's Degree in Health Science with a focus on Public Health and Health Promotion. Certified with active RSA, RCG, and ARCG credentials, demonstrating strong knowledge of bar and hotel operations.
Overview
6
6
years of professional experience
Work History
Hotel & Tour Organiser
Polar Inn
Churchill, Canada
07.2024 - 11.2025
- Managed logistics and schedules for tours and events efficiently.
- Oversaw budget allocations for tours and accommodation accurately.
- Resolved any customer complaints or issues that arose during the course of a trip.
Bar and Gaming Attendant
Bull n Bush Hotel
Baulkham Hills, Australia
02.2025 - Current
- Cultivated bar, gaming, and customer service expertise in various settings to ensure exceptional service delivery
- Coordinated with management to resolve guest issues and enhance their experience
Senior Bartender
Eastwood Hotel
Eastwood, Australia
02.2022 - 10.2023
- Strong verbal and non-verbal communication skills, allowing effective interaction with customers and co-workers from diverse backgrounds.
- Assigned to assist new bartenders in developing, sharing knowledge, expertise, and the application of high-level bartending.
- Positively contribute to the staff dynamic in both personal and team environments to ensure a positive environment, and efficient work during busy shifts.
Bar Attendant
Woolpack Hotel
Parramatta, Australia
02.2020 - 02.2022
- Demonstrated outstanding customer service by promptly greeting guests, taking drink orders, and ensuring the timely delivery of beverages.
- Developed a loyal customer base by engaging in friendly, personable interactions, remembering guest preferences, and fostering a welcoming atmosphere.
- Collaborated with the kitchen staff to provide food and beverage pairing recommendations to enhance the overall dining experience.
Education
Bachelor's Degree - Public Health and Health Promotion
Western Sydney University
10.2023
Advanced Responsible Conduct of Gambling (ARCG)
Responsible Service of Alcohol -
09.2025
Responsible Conduct of Gambling -
09.2025
First Aid Certificate -
09.2025
Skills
- Management
- Budget management
- Event coordination
- Staff training
- Communication
- Multitasking
References
References available upon request.
Timeline
Bar and Gaming Attendant
Bull n Bush Hotel
02.2025 - Current
Hotel & Tour Organiser
Polar Inn
07.2024 - 11.2025
Senior Bartender
Eastwood Hotel
02.2022 - 10.2023
Bar Attendant
Woolpack Hotel
02.2020 - 02.2022
Bachelor's Degree - Public Health and Health Promotion
Western Sydney University
Advanced Responsible Conduct of Gambling (ARCG)
Responsible Service of Alcohol -
Responsible Conduct of Gambling -
First Aid Certificate -
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