Luke Butler

• During my time at Dell Technologies, I was predominantly focused on designing technology solutions as well as visual representations of backlog data to provide efficiencies for Dell's supply chain management team.

Responsibilities included:

• Creating and maintaining automated bots to complete time-consuming manual tasks.
• Using backlog data to tell a visual story using Excel and PowerBI for daily meetings.
• Developed diagrams to describe and lay out logical operational steps.
• Helped deploy system enhancements to improve field operations.
• Produced charts and diagrams to assist with problem analysis.
• Putting together Excel reports daily through data analysis and backlog research.
• Analyzed backlog data and identified how to prevent orders from reaching late statuses.
• On a weekly basis I presented my analysis to 20+ people and facilitated meetings for Business Operations to discuss backlog and POI data.

Alongside my work within supply chain management, I worked on multiple projects to help Dell save annual costs and time spent on manual reports, an example of which is included below.

Project Example:

Using Python, Visual Basic, Excel and Automation Anywhere, I built an automated robot to flag priority orders on Dells backlog ensuring efficiency for clients.

Daily PGI Predictability Automation Project

• Reviewed report and built annual time and cost savings analysis around the use of automating.
• Analyzed manual reporting processes.
• Worked with the software development team to schedule necessary reports to be exported into set file locations daily for a smoother automation process.
• Created flow chart of each step of the manual process.
• Utilized Automation Anywhere + Excel macros to automate each step of the manual process.
• Had code reviewed by Dell's automation approval group and proceeded with putting the bot into production for daily execution.

Managing workflow in one of Whistler's busiest automotive shops.

Responsibilities include:

• Booking appointments ensuring all vehicles have enough time for assessment.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Suggested additional services to customers in order to meet upsell goals.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Interpreted diagnostic results to provide accurate repair recommendations.

• Providing technical support to Customers of Apple products, solving their queries via the phone and online.
• Built strong time management and inter-personal skills, becoming a trusted team-member whilst working from home.
• Evidenced through consistently maintaining the required customer satisfaction and issue resolution rate.
• Thrived within a team-based setting, collaborating with colleagues to solve technical problems on a weekly basis.