Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lukas Nicolas Salazar Urbano

Toronto,ON

Summary

Accomplished Telesales professional with 5 years of experience in customer service, data entry, and retail sales, complemented by advanced computer skills. Adept at exceeding sales targets and delivering exceptional customer experiences through strong communication and problem-solving abilities. Seeking to contribute to the growth and success of a forward-thinking company by leveraging proven expertise and a results-driven approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Arrow Furniture ltd
Toronto, Ontario
03.2024 - Current
  • Developed in-depth product knowledge, enabling personalized customer consultations and improved sales outcomes.
  • Managed inventory and sales data entry with precision, ensuring accurate stock levels and order fulfillment.
  • Fostered strong customer relationships, resulting in repeat business and positive reviews.
  • Identified potential sales opportunities through customer interactions and proactively contacted prospective customers via phone or email campaigns.

Telesales Representative

Labatt Breweries of Canada
toronto, ontario
03.2023 - 02.2024
  • Successfully manage inbound and outbound calls, generating leads and closing sales with a conversion rate of over 25%
  • Developed personalized sales pitches and strategies, increasing customer retention by 15%
  • Provided exceptional customer service, resolving issues promptly and enhancing client satisfaction
  • Utilized CRM software to track customer interactions and sales activities, ensuring accurate and up-to-date records.

Customer Service Representative

Maju Design
Bogota, Colombia
04.2021 - 01.2023
  • Delivered outstanding customer support via phone, email, and chat, maintaining a 98% customer satisfaction rating
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Implemented feedback mechanisms to identify customer needs, leading to process improvements and enhanced service delivery.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

Some College (No Degree) - English Studies Program

Oxford International
Toronto, ON

Skills

  • Sales closing
  • Customer-Centric
  • Data Management
  • Technologically Savvy
  • Problem-Solving
  • Communication
  • Time Management
  • MS- Office (Outlook, Word, PowerPoint, Acrobat, and Excel)

Certification

  • Salesforce CRM Certification
  • Customer Service Excellence Training

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Retail Sales Associate

Arrow Furniture ltd
03.2024 - Current

Telesales Representative

Labatt Breweries of Canada
03.2023 - 02.2024

Customer Service Representative

Maju Design
04.2021 - 01.2023

Some College (No Degree) - English Studies Program

Oxford International

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Lukas Nicolas Salazar Urbano