Lukas Swales
Toronto,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Head of Golf Operations
Bushwood Golf Club
05.2022 - 09.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Camp Counselor
Kilcoo Camp
06.2021 - 09.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented rules and regulations to enforce discipline and compliance.
- Encouraged team performance to increase camaraderie, trust and rapport.
Golf Course Groundskeeper
Bushwood Golf Club
07.2020 - 09.2020
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Maintained routine landscaping schedules to boost lawn health.
- Repaired ground structures regularly, sticking to schedules, and meeting facility needs.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
Education
HBA - Accounting And Finance
University of Western Ontario
London, ON04.2025
High School Diploma -
Crescent School
Toronto, ON05.2021
Skills
- Mathematical Calculation and Reasoning
- Market Analysis
- Event Organization
- Website Management
- Sales Promotion
- Administrative Leadership
- Issue Identification
- Interpersonal Skills
- Professional Relationships
- Goal-Driven
- Adaptable and Flexible
- Persuasive Selling
Timeline
Head of Golf Operations
Bushwood Golf Club
05.2022 - 09.2023
Camp Counselor
Kilcoo Camp
06.2021 - 09.2021
Golf Course Groundskeeper
Bushwood Golf Club
07.2020 - 09.2020
HBA - Accounting And Finance
University of Western Ontario
High School Diploma -
Crescent School
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