Luka Kankia
Good Neighbor Bar
PASADENA
16
years of professional experience
Dedicated shift manager with expertise in customer service, employee coaching, and health and safety. Proven ability to train new staff and resolve customer complaints effectively, ensuring high satisfaction and repeat business.
Work History
Bartender Shift Manager
1 Year 8 Months- Supervised bar operations to ensure compliance with health and safety regulations.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Handled customer complaints efficiently, ensuring satisfaction and repeat business.
- Collaborated with management on promotional events to drive sales and increase brand visibility.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Server
3 Years 11 Months- Delivered exceptional customer service while accurately taking orders and managing payments.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to changing menu items and daily specials, improving overall service efficiency.
- Trained new team members on operational procedures and customer service best practices.
- Maintained knowledge of wine pairings and menu options, enhancing guest dining experience through recommendations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
5 Years 11 Months- Streamlined interview processes, enhancing candidate experience and efficiency.
- Managed onboarding programs, ensuring seamless integration of new hires into the company culture.
- Conducted training sessions for hiring teams on best practices in recruitment and selection.
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Developed and enforced health and safety protocols to maintain a safe work environment.
Server
3 Years 4 Months- Responded promptly to guest inquiries, resolving issues to maintain high satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Research Assistant
2 Years- Collected, organized, and analyzed data using statistical software to support research initiatives.
- Developed and maintained comprehensive databases to track project progress and results.
- Collaborated with faculty and students to design experiments and refine methodologies for studies.
- Trained new assistants on data collection techniques and laboratory protocols to ensure consistency and accuracy.
Education
High School Diploma
Emergency Medical Technician - Health Sciences
Skills
Health compliance
Staff training
Cleanliness standards
POS system operation
Ordering supplies
Inventory management
Sales techniques
Client relations
Timeline
Bartender Shift Manager
Good Neighbor Bar
12.2024 - CurrentRead More
Server
Everson Royce LLC
08.2021 - 12.2024Read More
Server
Zinc Cafe & Market
04.2016 - 03.2020Read More
Research Assistant
Ohio State University
01.2014 - 01.2016Read More
Manager
Mcdonalds
03.2010 - 02.2016Read More
Upper Arlington High School
High School Diploma
Read More
Pasadena City College
Emergency Medical Technician from Health Sciences
Read More