Luka Haasdyk
Calgary, AB,AB
Summary
Hardworking individual available 20 hours per week, including weekends and evenings. Track record of providing optimum customer service in establishment that serves many customers daily.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Courtesy
Sunterra Market
10.2022 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Concession Stand Worker
Cineplex Cinemas
11.2021 - 09.2022
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
Education
Diploma - Software Development
SAIT
Calgary, AB05.2025
High School Diploma -
Ernest Manning High School
Calgary, AB06.2023
Skills
- Customer Loyalty
- Quality Improvement Initiatives
- Customer Assistance
- POS Systems Operations
- Patron Satisfaction
- Working with Teammates
Languages
English
Native or Bilingual
French
Professional Working
Hobbies
Music, painting, biking, hiking, movies and video games.
Timeline
Courtesy
Sunterra Market
10.2022 - Current
Concession Stand Worker
Cineplex Cinemas
11.2021 - 09.2022
Diploma - Software Development
SAIT
High School Diploma -
Ernest Manning High School
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