Summary
Overview
Work History
Education
Skills
Certification
Additionalprojects
Languages
Timeline
Generic

Raouf El-Safadi

Mississauga,ON

Summary

Dedicated and compassionate professional with a foundation in Food and Nutrition Management and a focus on supporting nutritional needs in a long-term care setting. Known for a collaborative approach, active listening, and strong problem-solving skills essential to building positive relationships and meeting dietary requirements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Driver

Uber
01.2019 - 01.2020
  • Prioritized customer comfort and safety, with an emphasis on timely and respectful service
  • Gained valuable experience in patient-centered care by understanding individual needs and preferences, relevant in a nutrition care setting
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Customer Service Specialist

Big Smoke Burger
01.2018 - 01.2019
  • Provided attentive service to diverse clientele, focusing on meeting quality standards and dietary preferences
  • Developed strong customer interaction skills, including active listening and problem-solving to enhance satisfaction
  • Assisted in inventory management, ensuring food quality and adherence to safety standards
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

General Labor

Applewood Glass & Mirror Inc.
01.2015 - 01.2016
  • Worked in a team-oriented environment, following detailed instructions to meet project specifications—a skill transferable to following specific dietary guidelines in a long-term care setting
  • Increased overall job site efficiency by assisting with general labor tasks when necessary.
  • Supported warehouse operations by performing general labor tasks such as sweeping floors, cleaning equipment, and organizing storage areas.
  • Contributed to successful project completions by providing essential support in various general labor tasks as needed.
  • Collaborated with cross-functional teams to drive operational improvements, leading to increased overall performance.

Education

Food and Nutrition Management -

Humber College
Toronto, ON
11.2024

Skills

  • Nutrition and Food Safety
  • Patient-Centered Communication
  • Problem-Solving & Adaptability
  • Empathy & Emotional Support
  • Collaboration and Teamwork
  • Organizational Skills

Certification

  • IDDSI Certificate, in progress
  • Advanced Food Safety Certificate

Additionalprojects

Currently developing a mobile application focused on nutrition, aimed at helping individuals track and manage dietary goals and health.

Languages

English
Full Professional

Timeline

Driver

Uber
01.2019 - 01.2020

Customer Service Specialist

Big Smoke Burger
01.2018 - 01.2019

General Labor

Applewood Glass & Mirror Inc.
01.2015 - 01.2016

Food and Nutrition Management -

Humber College

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Raouf El-Safadi