Raouf El-Safadi
Mississauga,ON
Summary
Dedicated and compassionate professional with a foundation in Food and Nutrition Management and a focus on supporting nutritional needs in a long-term care setting. Known for a collaborative approach, active listening, and strong problem-solving skills essential to building positive relationships and meeting dietary requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Driver
Uber
01.2019 - 01.2020
- Prioritized customer comfort and safety, with an emphasis on timely and respectful service
- Gained valuable experience in patient-centered care by understanding individual needs and preferences, relevant in a nutrition care setting
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Specialist
Big Smoke Burger
01.2018 - 01.2019
- Provided attentive service to diverse clientele, focusing on meeting quality standards and dietary preferences
- Developed strong customer interaction skills, including active listening and problem-solving to enhance satisfaction
- Assisted in inventory management, ensuring food quality and adherence to safety standards
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
General Labor
Applewood Glass & Mirror Inc.
01.2015 - 01.2016
- Worked in a team-oriented environment, following detailed instructions to meet project specifications—a skill transferable to following specific dietary guidelines in a long-term care setting
- Increased overall job site efficiency by assisting with general labor tasks when necessary.
- Supported warehouse operations by performing general labor tasks such as sweeping floors, cleaning equipment, and organizing storage areas.
- Contributed to successful project completions by providing essential support in various general labor tasks as needed.
- Collaborated with cross-functional teams to drive operational improvements, leading to increased overall performance.
Education
Food and Nutrition Management -
Humber College
Toronto, ON11.2024
Skills
- Nutrition and Food Safety
- Patient-Centered Communication
- Problem-Solving & Adaptability
- Empathy & Emotional Support
- Collaboration and Teamwork
- Organizational Skills
Certification
- IDDSI Certificate, in progress
- Advanced Food Safety Certificate
Additionalprojects
Currently developing a mobile application focused on nutrition, aimed at helping individuals track and manage dietary goals and health.
Languages
English
Full Professional
Timeline
Driver
Uber
01.2019 - 01.2020
Customer Service Specialist
Big Smoke Burger
01.2018 - 01.2019
General Labor
Applewood Glass & Mirror Inc.
01.2015 - 01.2016
Food and Nutrition Management -
Humber College