Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lujain kattabeh

Ottawa,ON

Summary

Dynamic customer service professional with proven expertise at Adonis in resolving inquiries and enhancing customer satisfaction. Skilled in cash handling and inventory management, I excel in problem resolution and team collaboration, ensuring efficient operations and a positive shopping experience. Committed to maintaining high standards and achieving operational excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Adonis
Ottawa, Ontario
09.2024 - Current
  • Resolved customer inquiries in a timely manner.
  • Maintained knowledge of current sales promotions and new product releases.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.

Grocery Stock Clerk

food basics
Ottawa, Ontario
03.2023 - 07.2024
  • Organized backroom storage areas for efficient retrieval of items.
  • Identified damaged goods upon delivery and reported discrepancies accordingly.
  • Resolved customer complaints regarding availability of merchandise or other issues.
  • Restocked shelves throughout the day as needed based on customer demand.
  • Updated product information on store database accurately and timely.
  • Executed pricing changes on shelf tags using price gun when necessary.

Cashier

shoppers drug mart
Ottawa, Ontario
01.2022 - 01.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

Some College (No Degree) - Accounting And Finance

Algonquin College
Ottawa, ON

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Microsoft Excel
  • Data entry
  • Financial reporting
  • Problem resolution
  • Team collaboration
  • Time management

Timeline

Customer Service Associate

Adonis
09.2024 - Current

Grocery Stock Clerk

food basics
03.2023 - 07.2024

Cashier

shoppers drug mart
01.2022 - 01.2023

Some College (No Degree) - Accounting And Finance

Algonquin College

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Lujain kattabeh