Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Luiz F. Orlandi Junior

Luiz F. Orlandi Junior

Kanata,ON

Summary

Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Sales Engineer

Acorp Do Brasil
03.2021 - Current
    • Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
    • Suggested ideas for product evolution and new product variants.
    • Analyzed market trends, competitor performance and product strengths.
    • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
    • Designed and delivered product training for clients.
    • Delivered technical sales presentations to prospects and presented benefits and value of products.
    • Captured opportunities for additional sales during project implementation and rollout with existing accounts.
    • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
    • Attended trade shows and seminars to promote products and network with industry contacts.

Technical Sales Engineer

Arklok Outsourcing
01.2020 - 02.2021
    • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
    • Designed and delivered product training for clients.
    • Delivered technical sales presentations to prospects and presented benefits and value of products.
    • Captured opportunities for additional sales during project implementation and rollout with existing accounts.
    • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
    • Managed technical integration, systems engineering program management, customer support and program management.
    • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.

Technical Sales Engineer

Smartwave Networks
05.2018 - 08.2019
    • Designed and delivered product training for clients.
    • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
    • Delivered technical sales presentations to prospects and presented benefits and value of products.
    • Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
    • Captured opportunities for additional sales during project implementation and rollout with existing accounts.
    • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
    • Managed technical integration, systems engineering program management, customer support and program management.
    • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
    • Developed and implemented pursuit plans for opportunities within assigned key accounts.

Technical Analyst

L5 Networks
03.2015 - 08.2017
    • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
    • Performed quality assurance and quality control assessments of support ticket fulfillment.
    • Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
    • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
    • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
    • Cultivated professional working relationships with internal personnel, vendors and suppliers.
    • Assessed business requirements and recommended technical products and solutions to meet needs.
    • Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
    • Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.

Technical Support Manager

A10TI
06.2014 - 03.2015
  • Increased customer satisfaction ratings to 25%.
  • Developed and implemented training initiatives for new hires.
  • Managed customer contact center with 8 support representatives.
  • Tracked KPIs and created continuous improvement plans.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Analyzed and developed service goals for in-bound call center.

Technical Sales Engineer

A10TI
08.2012 - 03.2015
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Designed and delivered product training for clients.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Captured opportunities for additional sales during project implementation and rollout with existing accounts.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Attended trade shows and seminars to promote products and network with industry contacts.

Education

Bachelor of Arts - Graphic And Digital Design

Universidade Anhembi Morumbi
São Paulo, BR
01.2000

Skills

  • Field consulting
  • Technical consulting
  • Requirements management
  • Pre-sales support
  • Relationship building
  • Formal presentation skills
  • Organization skills
  • Persuasive
  • Dependable and Responsible

Accomplishments


  • Proven Professional, Symantec Endpoint Security Pre-Sales
  • SUSE - SMGR201 SUSE Manager 4 Basic Operations
  • SUSE - SMGR211v4.x SUSE Manager 4 Deployment and Initial Configuration
  • SUSE Technical Sales Specialist - SUSE Rancher
  • Acronis Cloud Tech Foundation
  • SNSA - Sonicwall Network Security Administrator
  • 3D Printing, Configure, Support, and Printing (FDM and Resin)

Certification

Acroni Cloud Tech Foundation

Timeline

Technical Sales Engineer

Acorp Do Brasil
03.2021 - Current

Technical Sales Engineer

Arklok Outsourcing
01.2020 - 02.2021

Technical Sales Engineer

Smartwave Networks
05.2018 - 08.2019

Technical Analyst

L5 Networks
03.2015 - 08.2017

Technical Support Manager

A10TI
06.2014 - 03.2015

Technical Sales Engineer

A10TI
08.2012 - 03.2015

Bachelor of Arts - Graphic And Digital Design

Universidade Anhembi Morumbi

Similar Profiles

CREATE PROFILE
Luiz F. Orlandi Junior