Luiza Cristiana Ivancencu

 Ensure positive interactions between Amazon Delivery Stations, third-party

companies, and CO Operators and deliver on operational objectives

 Drive operational excellence on a day to day basis and work with internal and

external stakeholders to develop best - in - class processes and tools

 Focus on key KPIs such as forecast accuracy for volumes, required headcount

etc.

 Drive program scoping, roll out and compliance/monitoring and stakeholder

experience

 Lead a shift with 10+ people working on 3 core areas while owning all aspects

of daily operations

 Enforce SOP compliance and SLAs response times, and escalate any deviation

from the standard

 Provide periodic updates to Area Managers about the status of the operation or

any major escalations, on a daily basis

 Maintain Amazon’s exceptionally high levels of service, both for our customers

and suppliers, facilitating the flow of information between different stakeholders

and resolving any potential issues that impact business continuity

 View the business at a strategic level, taking in the bigger picture and be

comfortable conducting research into process improvement initiatives and

taking real-time decisions

 Maintain and report up to date and accurate statistics, management reports and

analysis

 Motivate and inspire the team through guidance that drives their productivity

and desire to meet and exceed targets

 Effectively operate in a high speed, under pressure environment

 Manage daily operations and analyze each metrics and lead team members towards excellence across various levels of the organization

 Carry out daily communication briefs with my team identifying training needs

for my team

 Create reports (WBR, DBR) to provide insights into logistics operations and

performance

 Prepare and present reports to management on logistics performance

 Carry out deep dive analysis into improvement opportunities, promoting and

leading comprehensive action plans across multiple stakeholders

 Partnering with varied stakeholder groups across multiple business areas and

levels of seniority.

 Communication of complex topics in an accessible way is a critical element of

the role

 Track, communicate, and influence key performance indices such as customer

risk, compliance with flow planning, and performance to site level KPIs

 Take part in coaching initiatives to share your knowledge of the area with

Delivery Stations across EU and train new team members as part of their on-

boarding

 Resolve problems with data integrity and follow through on the resolutions to

ensure they are delivered

 Understand the business impact of the trends and make good quality data driven

decisions

 Prioritize, optimize and deliver timely updates for all key metrics

 Graphically visualize data to allow easy access to large sets of information and

understanding for a broad range of people

 Deliver operational improvements using data driven approach to root cause

analysis and solution design

 Work within various time constraints to meet critical business needs, while

measuring and identifying activities performed

 Track and monitor performance including on road ride behinds to measure on-

road quality, adherence to standards, and identify retraining and process

improvement opportunities

 Partner with leadership to coordinate, facilitate, and measure training related

activities for groups of Delivery Associates

 Establish trust and credibility by maintaining a high level of integrity,

communications and professional demeanor.