Luiza Midosi Helmholz
Santa Rosa
Summary
Bilingual (Portuguese/English) UCLA Political Science graduate with experience in administrative support, constituent casework, and community engagement. Skilled in client communication, document organization, and working with government agencies including USCIS and the IRS. Currently pursuing a Paralegal Certificate through UCLA Extension and seeking an opportunity to grow within a legal practice.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Trader Joe’s
06.2023 - Current
- Oversee inventory ordering and stock management for assigned department
- Deliver high quality customer service in a fast paced, high volume environment
- Resolve customer concerns and support daily store operations
Constituent Liaison Intern
Congressman Mike Thompson’s Santa Rosa District Office
11.2024 - 06.2025
- Managed constituent communications regarding federal matters via phone, email, and written correspondence
- Supported casework involving YSCIS, IRS, and VA, ensuring timely follow up and documentation
- Maintained detailed and organized records of constituent cases
- Prepared summaries of community concerns and policy briefings for staff review
- Facilitated communication between constituents and government agencies, streamlining case resolution processes.
Member
IGNITE UCLA
09.2021 - 12.2023
- Engaged in advocacy initiatives focused on political representation and civic engagement
- Collaborated on programs to increase participation among underrepresented communities
- Co-led initiative expanding access to free menstrual products on campus
Office Clerk Intern
Department of World Languages- Miami Dade Community College
06.2015 - 09.2015
- Provided administrative and clerical support including filing, data entry, and document organization
- Assisted with department communications and event coordination
- Supported a diverse academic environment through effective cross-cultural communication
Education
Paralegal Certificate -
UCLA Extension
12.2026
Bachelors of Arts - Political Science with a concentration in International Relations
University of California - Los Angeles
12.2023
Associates of Arts - Political Science
Santa Barbara City College
03.2020
Skills
- Bilingual: English and Portuguese
- Client and Constituent communication
- Casework support and documentation
- Legal document organization
- Federal Agency coordination (USCIS, IRS, VA)
- Microsoft Office and Google Workspace
- Cross-Cultural communication
- Research and Policy analysis
- Administrative and Office Support
Timeline
Constituent Liaison Intern
Congressman Mike Thompson’s Santa Rosa District Office
11.2024 - 06.2025
Customer Service Representative
Trader Joe’s
06.2023 - Current
Member
IGNITE UCLA
09.2021 - 12.2023
Office Clerk Intern
Department of World Languages- Miami Dade Community College
06.2015 - 09.2015
Associates of Arts - Political Science
Santa Barbara City College
Paralegal Certificate -
UCLA Extension
Bachelors of Arts - Political Science with a concentration in International Relations
University of California - Los Angeles