Luiz Filo
OAKVILLE,ON
Summary
Dedicated server with exceptional customer service skills, enhancing guest experiences and ensuring order accuracy. Proven ability to thrive in high-pressure environments, fostering strong relationships for repeat business.
Overview
5
5
years of professional experience
Work History
Server
The keg Steakhouse + Bar
08.2024 - Current
The Keg Steakhouse + Bar – Server
August 2024 – Present
- Provided exceptional customer service in fast-paced, high-volume restaurant environment
- Oversaw multiple tables, ensuring service accuracy and efficiency throughout shifts
- Established rapport with guests, offering tailored menu recommendations to enhance dining experience
- Collaborated with kitchen and bar teams to ensure a smooth dining experience
Server
The Restaurant at Peninsula RIdge
Grimsby, Ontario
04.2021 - 12.2021
• Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service.
• Delivered prompt, accurate service while simultaneously assisting bartenders.
• Quickly developed relationships with customers and maintained positivity while servicing up to 6 tables during prime-time hours.
• Learned up-to-date knowledge of the menu and specials of the day to proactively recommend appetizers, main courses and desserts.
Education
Post-Graduate Certificate - Business Management
Toronto School Of Management
Toronto, ON12-2021
Bachelor of Science - Civil Engineering
Pitagoras University
Ipatinga, Brazil12-2018
Skills
- Order accuracy
- Menu knowledge
- Customer service
- POS systems
- Food safety
- Inventory management
- Time management
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Server
The keg Steakhouse + Bar
08.2024 - Current
Server
The Restaurant at Peninsula RIdge
04.2021 - 12.2021
Post-Graduate Certificate - Business Management
Toronto School Of Management
Bachelor of Science - Civil Engineering
Pitagoras University