Luis P Rodriguez
Orange
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
3
3
years of professional experience
Work History
Supervisor
Security Enforcement Group
Los Angeles
09.2024 - Current
- Supervised security personnel to ensure compliance with safety protocols.
- Coordinated training sessions for new security staff on operational procedures.
- Monitored surveillance systems to detect and address potential security threats.
Shift Leader
California Fish Grill
Lake Forest
11.2022 - 09.2024
- Supervised team operations during busy shifts to ensure smooth service flow.
- Trained new staff on menu items and customer service standards effectively.
- Managed inventory levels and coordinated restocking of supplies as needed.
- Implemented quality control measures to maintain food safety and cleanliness standards.
- Assisted in resolving customer complaints to enhance dining experience promptly.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Collaborated with management to improve operational efficiencies and staff performance.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Monitored and maintained equipment to ensure operational efficiency.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Implemented strategies to increase sales and improve service quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Distributed food to service staff for prompt delivery to customers.
Shift Leader
Zinc Cafe & Market
Laguna Beach
11.2022 - 09.2024
- Supervised team operations during busy shifts to ensure smooth service flow.
- Trained new staff on menu items and customer service standards effectively.
- Managed inventory levels and coordinated restocking of supplies as needed.
- Implemented quality control measures to maintain food safety and cleanliness standards.
- Monitored kitchen activities to ensure compliance with health regulations consistently.
- Collaborated with management to improve operational efficiencies and staff performance.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, delivering individualized feedback and praise.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Scheduled staff shifts, considering peak times and individual availability.
- Implemented strategies to increase sales and improve service quality.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Observed food safety and sanitation protocols to reduce germ spread.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Distributed food to service staff for prompt delivery to customers.
Skills
- Security protocol adherence
- Surveillance monitoring
- Staff training coordination
- Emergency response management
- Team leadership
- Inventory management
- Customer service excellence
- Quality control implementation
- Conflict resolution
- Effective communication
- Problem solving
- Operational efficiency
- Public speaking
- Relationship building
- Industrial hygiene
- Employee motivation
- Attention to detail
- Inventory control
- Waste reduction
- Task delegation
- Decision-making
- Budget management
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Security Enforcement Group
09.2024 - Current
Shift Leader
California Fish Grill
11.2022 - 09.2024
Shift Leader
Zinc Cafe & Market
11.2022 - 09.2024