Luis Miguel Jimenez Rosales

Customer Service Specialist at Deel Inc, managing a diverse global clientele base. My responsibilities included:

• Effectively handled high volumes of chats and emails, adeptly resolving inquiries spanning topics such as EOR's, payments, benefits, employment country compliance, time off, and mobility.
• Proactively addressed customer complaints with precision and efficiency, consistently delivering timely solutions to mitigate dissatisfaction and uphold brand reputation.
• Spearheaded forward-thinking strategies tailored to meet customer needs, resulting in exemplary KPI performance and sustained high levels of customer satisfaction.
• Demonstrated commitment to resolution by diligently escalating user inquiries, ensuring prompt follow-up on pending cases and significantly reducing unresolved issues over time.
• Active participation in team meetings and professional development workshops to continuous improvement, fostering a culture of excellence in customer service delivery.

Customer Representative at TURO Car Rentals, providing exceptional support to a diverse clientele across North America. My responsibilities included:

• Proficiently managed high call volumes, adeptly addressing inquiries pertaining to services, promotions, and billing with professionalism and accuracy.
• Resolved customer concerns efficiently through email correspondence, ensuring timely and effective responses to uphold satisfaction levels and enhance brand reputation.
• Maintained comprehensive understanding of TURO's products and services, enabling informed assistance and personalized solutions for each customer interaction.
• Consistently managed up to 45 interactions per day while sustaining high levels of customer satisfaction, a testament to effective communication skills and commitment to delivering outstanding service.
• Acknowledged for excellence in performance with commendable CSAT and quality scores, reflecting dedication to exceeding customer expectations and driving positive outcomes.

As a Junior Data Analyst, I played a pivotal role in client outreach and support, primarily focusing on Latin American markets. My responsibilities included:

• Contacting clients across Latin America to verify and update their Google Maps location, ensuring accuracy and visibility for their businesses.
• Educating clients on functionality and advantages of Google My Business, empowering them to leverage platform effectively to enhance their online presence.
• Offering Google Ads services to promote clients' businesses on Google searches, guiding them through the process and collaborating on advertising campaign design to maximize impact.
• Managing high volume of voice interactions, averaging over 40 interactions daily, while maintaining a strong commitment to quality and customer satisfaction.