Luis Johnathan Zuniga
National City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Water Mitigation Technician
Paul Davis Restoration
01.2024 - Current
- Adhered to EPA and OSHA regulations.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Completed job reports and logs immediately following service calls.
Sales Estimator/Project Manager
Superior Abatement Services Inc.
09.2023 - 01.2024
- Built and maintained lucrative relationships with customers by using consistent follow-up and regular phone and email communication.
- Reviewed job specifications to completely understand what project entailed.
- Determined material and labor requirements and costs to complete job within anticipated timeframes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Mitigation Manager
Generation Contracting & Emergency Services
03.2013 - 08.2023
- Manage Water Mitigation Department.
- 8 year Field Experience as Water Mitigation Technician
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 4 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Developed and administered project budgets.
Boat Washer
Morton Marine Services
01.2011 - 02.2012
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Filled cracks, removed dents and painted boat exteriors to restore condition and appearance.
- Operated mechanical buffer to buff faded areas of gel coating on boat exteriors.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
Education
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA06.2010
Skills
- Water Extraction
- Employee Performance Reviews
- Mold Remediation
- Professional Relationships
- Team Relationships
- Customer Satisfaction
- Job Costing
- Personnel Recruitment
- Inventory Processes
- Site Inspection
- Safe Equipment Handling
- Performance Tracking and Evaluations
- Scheduling and Coordinating
Certification
WRT -Water Remediation Technician Certification
AMRT- Applied Microbial Remediation Certification
ASD- Applied Structural Drying Technician Certification
TCST- Trauma And Crime Scene Technician Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Water Mitigation Technician
Paul Davis Restoration
01.2024 - Current
Sales Estimator/Project Manager
Superior Abatement Services Inc.
09.2023 - 01.2024
Mitigation Manager
Generation Contracting & Emergency Services
03.2013 - 08.2023
Boat Washer
Morton Marine Services
01.2011 - 02.2012
High School Diploma -
Chula Vista Senior High School
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