Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Javier Roman

FONTANA

Summary

Accomplished Social Services Practitioner with Riverside County DPSS, adept at developing culturally competent programs and enhancing client outcomes. Proven expertise in caseload management and client advocacy, with a focus on mental health support. Skilled in assessment and self-care techniques, fostering positive client relationships.

Overview

9
9
years of professional experience

Work History

Social Services Practitioner III

Riverside County DPSS
05.2025 - Current
  • Improved client outcomes by developing and implementing individualized service plans.
  • Developed culturally competent programs that met the unique needs of diverse client populations served by the agency.
  • Streamlined case management processes, resulting in more efficient service delivery to clients.
  • Maintained accurate case documentation, ensuring compliance with legal requirements and professional standards.
  • Developed and implemented programs to support children's mental health and well-being.

Consumer Service Coordinator

Inland Regional Center
08.2024 - 05.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed to the development of new policies and procedures aimed at enhancing customer satisfaction levels.
  • Maintained a thorough knowledge of products/services offered by the organization to provide accurate information to consumers upon request.
  • Devised creative solutions for challenging consumer situations, fostering positive outcomes even in difficult circumstances.
  • Resolved problems, clarified issues and researched and explored alternative solutions for consumer concerns.

Detention Services Officer

Los Angeles County Probation
03.2016 - 01.2022
  • Provided for the care, safety and control of probation youth in a camp or a juvenile hall, maintains group and individual behavioral standards, and performs case management and life-skills assessment activities
  • Observed and records the behavior and actions of individual probation youth and comforts or disciplines as necessary
  • Conducted the living group process, including the proper supervision of probation youth eating, showering, using restroom facilities, visiting, and performing school and recreation activities

Education

Bachelor of Science - Criminal Science

Phoenix University
Phoenix, AZ
06.2024

Skills

  • Self-care techniques
  • Assessment skills
  • Mental health support
  • Multicultural competence

Languages

Spanish
Native or Bilingual

Timeline

Social Services Practitioner III

Riverside County DPSS
05.2025 - Current

Consumer Service Coordinator

Inland Regional Center
08.2024 - 05.2025

Detention Services Officer

Los Angeles County Probation
03.2016 - 01.2022

Bachelor of Science - Criminal Science

Phoenix University

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Luis Javier Roman