Luis Fernando Lopez Aguado Zubieta
Sarnia,ON
Summary
Results-driven professional who has been consistently praised as efficient by co-workers and management. With more than 16-year career, have developed a skill set directly relevant to the HR, sales, and customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
HR Regional Manager
Softys - Absormex
10.2021 - 02.2023
- Lead HR function for manufacturing operations and supply chain
- Standardize operations in order to achieve best results thru HR processes
- To create healthy union relationship
- To develop new compensation scheme, align to organizational vision and goals
- Develop top talent in HR in order to go further typical HR role
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Supervised and mentored direct reports and developed talented HR teams.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
HRBP Divisional Mgr
7-eleven Convenience Store
03.2018 - 10.2021
- Lead HR function with 10 associates under span of control, 60 totals
- Serve as subject matter expert on HR processes and related tools/systems, leading HR strategy as is to recruit top talent, boost performance and legal compliance to achieve company goals
- Understand Business drivers, current and long-term strategy and identify opportunities for
- HR to add value to business
- Represent HR in business entity, establishing strong relationships with business leaders and acting as consultant, sparring partner and coach
- Ensure people and organizational capabilities required in mid-long term are understood and actioned
- Built performance culture in organization, performance standards, KPIs, and targets to enhance business performance
- Support in performance review, implementation of projects, monitoring and presentation of projects, identification of needs, management processes, and identification of staff performance
HR Generalist
Coca-Cola Company
10.2013 - 03.2018
- Led talent development management processes
- Regionally led, delivered and implemented Annual Rewards cycle (merit, annual Incentive, LTI, local incentive) including user acceptance testing, validating compensation data, ensuring correct eligibilities, managing change management process, managing off-cycle business/legal requirements and ensures timely and accurate pay-outs
- Led deployment of local “Employee Insights Survey” and creating actions plans with Engagement Committees
- Led Occupational Health Department improving SHE KPI's
- Led and support special HR projects as Advantage (Global restructure), Happiness at work, Workday Implementation, Ergonomics project, FL positions validation, organizational structures
- Led HR compliance system, supporting internal and external audits like KORE (Coca-Cola Requirements), HRP (Human Rights Policy), STPS, etc
HR Generalist
Unilever
04.2012 - 10.2013
- Corporate Customer Development and Merchandisers BP
- Develop, processes and strategies across Sales areas, as “Engagement Teams” coach, attracting and retaining talent
- Deploy Global People Survey and carrying out actions plans, developing succession plans, performance evaluations, job descriptions.
- Develop “HR Fix the Basics” program just as new HR onboarding program
HR Generalist
PepsiCo
02.2009 - 04.2012
- Facility Co-packer facility take over, achieving operational continuity and cultural change, turnover decrease by 30%, healthy Union relationship, implementation of productivity bonus achieving 0% increase to base, altruistic events achieving 92% participation of staff, start-up of internal dining room, implementation of participation committees achieving highest score in OHS, distinctive "Company Inclusive Rincon Gallardo"
- Implementation of SAP production and SAP HCM.
HR Generalist
PepsiCo
04.2008 - 02.2009
- Mafer Facility Implementation of high-performance teams, excellent Union relationship, implementation of system of recognition, Sabritas Foundation Award, development hi-potential pipeline in middle managers to export talent to different areas, bargaining with Union for closure of operations without labor and legal conflicts.
Training Facilitator
PepsiCo
05.2006 - 04.2008
- Vallejo Facility Comprehensive template for internal instructors (front-line and middle managers)
- Start-up with self-management teams program
- Design of courses to improve productivity in lines
- Creation of a learning map which was released the vision of Vallejo's plant
- Design of teaching techniques to have significant impact in several areas
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Administered assessments before, during and after courses.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Sales Associate
Office Max
12.2004 - 04.2005
- Corporate sales assistant Implementation of system to track sales, through control of input from customers, improving response time and generating greater satisfaction on clients, increasing 20% sales vs YAGO
- Orders generation and control
- Improvement in control of inventories and transfers of products with high impact in response and attention to client
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Recommended complementary purchases to customers, increasing revenue.
Cashier Specialist
Caliente
02.2002 - 08.2002
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier
Comercial Mexicana
10.2001 - 02.2002
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Post-Graduate Certificate - Project Management & Strategic Leadership
Lambton College of Applied Arts And Technology
Sarnia, ON12.2024
Diploma - Compensations
ITESM
Mexico2009
Bachelor - Business Administration
Universidad Tecnologica De Mexico
Mexico08.2004
Skills
- Business Operations
- Financial Statements
- Employee Performance Reviews
- Employee Engagement
- Plan Projects
- Operational Standards
- Budgetary Controls
- HR Consulting
- Client Requirements
Timeline
HR Regional Manager
Softys - Absormex
10.2021 - 02.2023
HRBP Divisional Mgr
7-eleven Convenience Store
03.2018 - 10.2021
HR Generalist
Coca-Cola Company
10.2013 - 03.2018
HR Generalist
Unilever
04.2012 - 10.2013
HR Generalist
PepsiCo
02.2009 - 04.2012
HR Generalist
PepsiCo
04.2008 - 02.2009
Training Facilitator
PepsiCo
05.2006 - 04.2008
Sales Associate
Office Max
12.2004 - 04.2005
Cashier Specialist
Caliente
02.2002 - 08.2002
Cashier
Comercial Mexicana
10.2001 - 02.2002
Post-Graduate Certificate - Project Management & Strategic Leadership
Lambton College of Applied Arts And Technology
Diploma - Compensations
ITESM
Bachelor - Business Administration
Universidad Tecnologica De Mexico
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