Luis Fernando Hernandez Vega
Montreal,QC
Summary
Motivated Cegep student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
3
3
years of professional experience
Work History
Supervisor
IGA
Montreal, QC
09.2022 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Performed daily bank deposits accurately and within company guidelines.
- ETC...
Drive-Thru Cashier
Wendy's
Montreal, QC
06.2022 - 08.2022
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Prepared drinks, ice cream and other special items to complete food orders.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Operated drive-thru window efficiently to ensure fast order processing times.
Cashier
IGA
Montreal, QC
09.2020 - 01.2022
- Greeted customers promptly and responded to questions.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
École Secondaire Saint-Luc
Montréal, QC06-2023
Some College (No Degree) -
Cégep De Saint-Laurent
Saint-Laurent, QCSkills
- Staff Management
- Policy Enforcement
- Training and Mentoring
- Customer Service
- Complaint Resolution
- Bank Deposit Preparation
- Workflow Coordination
- Store Opening and Closing
Languages
Spanish
Native/ Bilingual
English
Professional
French
Professional
References
References available upon request.
Timeline
Supervisor
IGA
09.2022 - Current
Drive-Thru Cashier
Wendy's
06.2022 - 08.2022
Cashier
IGA
09.2020 - 01.2022
High School Diploma -
École Secondaire Saint-Luc
Some College (No Degree) -
Cégep De Saint-Laurent
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