LUIS ENRIQUE GARCIA
ONTARIO
Summary
Adept at ensuring safe and efficient furniture delivery, I significantly enhanced customer satisfaction and repeat business at Furniture Design Center. My expertise in route planning and furniture assembly, coupled with a commitment to exceptional customer service, led to a noticeable increase in on-time deliveries. Fluent in Spanish, I excel in customer interactions and problem-solving, fostering positive relationships.
Professional driver equipped for delivering furniture with precision and care. Strong ability to navigate and manage routes efficiently, ensuring timely deliveries and customer satisfaction. Known for collaborating well with teams, adjusting to shifting priorities, and maintaining high standards of service. Skills include safe driving, heavy lifting, customer interaction, and problem-solving.
Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.
Overview
16
16
years of professional experience
Work History
FURNITURE DELIVERY DRIVER
Furniture Design Center
10.2008 - 11.2024
- Loaded truck and properly secured items to prevent damage for deliveries.
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
- Remove old furniture and install, assemble and organize new furniture into homes or offices with expert speed, efficiency, professional tact and care, cleanliness and courtesy.
- Receive orders and complaints from clients at homes or installation location onsite and solve their issues with speed, efficiency, professionalism and courtesy.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Collaborated with warehouse staff to ensure timely loading and unloading of inventory for delivery.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Prevented potential issues by proactively reporting any mechanical or safety concerns with company vehicles to management for prompt resolution.
- Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Conducted regular vehicle maintenance checks to ensure safety and reliability during transportation tasks.
- Enhanced overall efficiency through regular communication with dispatchers while en route to ensure seamless transitions between deliveries.
- Contributed to an increase in repeat business through consistent punctuality, professionalism, and friendly demeanor during each interaction with customers.
- Reduced damage claims by carefully handling delicate items during loading, transportation, and unloading processes.
- Fostered positive working relationships with regular customers.
- Increased on-time deliveries by effectively managing time-sensitive schedules and deadlines.
- Streamlined order processing by working closely with warehouse personnel to expedite pick-ups and drop-offs for customers who requested same-day service.
- Ensured safe transport of items by properly securing and protecting them during transit.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
ELEMENTARY
MEXICOSkills
- Heavy lifting
- Warehouse operations
- Furniture assembly
- Route planning
- Hand tools operation
- Unloading techniques
- Load securing
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Safe driving
- Dependable and reliable
- Multitasking and organization
- Punctual and reliable
- Loading and unloading
- Clear communication
- Valid Driver's license
- Clean driving record
- Safe driving record
- Commercial driving
- Map reading and navigation skills
- DOT compliance
- Vehicle inspection
- Delivery recordkeeping
- Physical stamina
- Cargo handling
- Vehicle cleaning and maintenance
- FLUENT IN SPANISH
- Local delivery
- Vehicle maintenance
- GPS navigation
- Attention to detail
- Customer interaction
- Defensive driving
Languages
Spanish
Native or Bilingual
Timeline
FURNITURE DELIVERY DRIVER
Furniture Design Center
10.2008 - 11.2024
ELEMENTARY
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