Luis Eduardo De Magalhaes Drummond Soares
Niagara Falls,ON
Summary
With a solid foundation in computer science and hands-on experience to contribute to the success of dynamic IT projects and support the technological needs of the organization.
Overview
6
6
years of professional experience
Work History
Support Team Software Development
Up Value
09.2022 - 08.2023
- Scheduled development timeframes, providing realistic and actionable frameworks for consistent development progress performance.
- Spearheaded cross-functional collaboration, fostering a culture of continuous improvement and innovation among team members.
- Built strong relationships with clients through timely status updates, addressing concerns proactively, and delivering on commitments as promised.
- Increased customer satisfaction with seamless integration of user feedback into development process, resulting in more intuitive applications.
- Streamlined deployment processes using DevOps practices, reducing downtime during updates and improving system stability.
- Communicated regularly with customers concerning data exchange and technology integration.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Infrastructure of IT
Sitex Tech
02.2019 - 12.2021
- Tested and deployed scalable and highly available software products.
- Developed strong problem-solving skills by troubleshooting complex technical issues throughout the development process.
- Ability to learn quickly and adapt to new situations.
- Collaborated effectively with members of software development team and personnel in other departments.
- Translated technical concepts and information into terms parties could easily comprehend.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Worked flexible hours across night, weekend, and holiday shifts.
IT Support Specialist
Gaft
01.2018 - 01.2019
- Monitored system performance to identify potential issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Answered questions and provided information to customers about new software or hardware.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor in Computer Science - Computer Science
FUMEC
Belo Horizonte, Minas Gerais, Brazil07.2023
Skills
- Security best practices
- Software Architecture
- Client Communication
- User Support
- Operational Reporting
- Problem-Solving
- Flexible and Adaptable
- Critical Thinking
- Relationship Building
- IT infrastructure proficiency
- Organizational Skills
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
French
Elementary
Italian
Elementary
Timeline
Support Team Software Development
Up Value
09.2022 - 08.2023
Infrastructure of IT
Sitex Tech
02.2019 - 12.2021
IT Support Specialist
Gaft
01.2018 - 01.2019
Bachelor in Computer Science - Computer Science
FUMEC
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