Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Eduardo De Magalhaes Drummond Soares

Niagara Falls,ON

Summary

With a solid foundation in computer science and hands-on experience to contribute to the success of dynamic IT projects and support the technological needs of the organization.

Overview

6
6
years of professional experience

Work History

Support Team Software Development

Up Value
09.2022 - 08.2023
  • Scheduled development timeframes, providing realistic and actionable frameworks for consistent development progress performance.
  • Spearheaded cross-functional collaboration, fostering a culture of continuous improvement and innovation among team members.
  • Built strong relationships with clients through timely status updates, addressing concerns proactively, and delivering on commitments as promised.
  • Increased customer satisfaction with seamless integration of user feedback into development process, resulting in more intuitive applications.
  • Streamlined deployment processes using DevOps practices, reducing downtime during updates and improving system stability.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Infrastructure of IT

Sitex Tech
02.2019 - 12.2021
  • Tested and deployed scalable and highly available software products.
  • Developed strong problem-solving skills by troubleshooting complex technical issues throughout the development process.
  • Ability to learn quickly and adapt to new situations.
  • Collaborated effectively with members of software development team and personnel in other departments.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Worked flexible hours across night, weekend, and holiday shifts.

IT Support Specialist

Gaft
01.2018 - 01.2019
  • Monitored system performance to identify potential issues.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
  • Answered questions and provided information to customers about new software or hardware.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Bachelor in Computer Science - Computer Science

FUMEC
Belo Horizonte, Minas Gerais, Brazil
07.2023

Skills

  • Security best practices
  • Software Architecture
  • Client Communication
  • User Support
  • Operational Reporting
  • Problem-Solving
  • Flexible and Adaptable
  • Critical Thinking
  • Relationship Building
  • IT infrastructure proficiency
  • Organizational Skills

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
French
Elementary
Italian
Elementary

Timeline

Support Team Software Development

Up Value
09.2022 - 08.2023

Infrastructure of IT

Sitex Tech
02.2019 - 12.2021

IT Support Specialist

Gaft
01.2018 - 01.2019

Bachelor in Computer Science - Computer Science

FUMEC

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Luis Eduardo De Magalhaes Drummond Soares