Summary
Overview
Work History
Education
Skills
Languages
Timeline

Luis Daniel Lopez Herrera

Burnaby,BC

Summary

Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Motivated Fraud Analyst touting 2 years of expertise investigating suspicious activity for Banamex company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Tacomio Gourmet Tacos Inc.
10.2021 - 12.2023
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Cook

BC Taco Restaurant Group LTD.
05.2020 - 07.2021
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Cook

D´GUSTTIS
01.2013 - 05.2020
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
  • Transitioned between breakfast and lunch service.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Customer Service Representative

DHL Mexico
06.2017 - 02.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • knowledge of how they operate a delivery agent and collaborate in the same functions.

Fraud Prevention Representative

BANAMEX
06.2015 - 04.2017
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • change and replacement of credit and debit cards, as well as the blocking of plastic cards.
  • Identify potential fraudsters during a phone call.

Education

High School Diploma -

Secretaria De Educacion Publica SEP, Mexico City
04.2013

Skills

  • Food plating and presentation
  • Kitchen equipment operation and maintenance
  • Food presentation talent
  • Food preparation and safety
  • Order delivery practices
  • Sales expertise
  • Complaint resolution
  • Conflict Resolution
  • Outstanding communication skills
  • Empathetic and genuine
  • Service-oriented self-starter
  • Exemplary work ethic
  • Customer Relations
  • Staff education and training
  • Shipping procedures understanding
  • Route dispatch
  • Warehousing functions
  • Strategic sales knowledge
  • Money handling abilities
  • Multi-line phone talent
  • Good listening skills
  • Training development aptitude
  • Retail store support
  • Excellent driving skills
  • Handheld scanning devices
  • Local routes
  • Tracking specimens
  • Issue escalation
  • Item tracking
  • Package pickup and delivery
  • Route planning
  • GPS and route planning

Languages

English
Professional Working

Timeline

Restaurant Manager - Tacomio Gourmet Tacos Inc.
10.2021 - 12.2023
Cook - BC Taco Restaurant Group LTD.
05.2020 - 07.2021
Customer Service Representative - DHL Mexico
06.2017 - 02.2018
Fraud Prevention Representative - BANAMEX
06.2015 - 04.2017
Cook - D´GUSTTIS
01.2013 - 05.2020
Secretaria De Educacion Publica SEP - High School Diploma,

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Luis Daniel Lopez Herrera