LUIS BRYAN REYES ROMO

• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Conducted daily audits of 80+ case load with mixture of both in custody and out of custody clients.
• Carefully coordinated discharge planning for clients being released to go into residential treatment including medication, labs and documentation.
• Consistent communication with Hall Of Justice clerks, judges as well as attorneys regarding client progress and needs.
• Completed daily court reports and delivered them to necessary departments in the court house.
• Provided outreach support for clients to important doctor appointments, benefits enrolling or any other needed support.
• Provide intensive case management and daily intakes for referred clients and determine if the met eligibility for our program or if amenable.

• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
• Facilitated a Latino Group of over 30 participants discussing cultural and life topics relating to their justice involvement.
• Maintained case load of over 80 client's, support with constant outreach and follow ups to ensure they make their court dates.
• Provided letter of support to attorneys and service providers to ensure client are advocated for to best reach their goals.
• Worked closely with HIV population and Ward 86 to ensure linkage to care.
• Conducted in custody assessments at county jails.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Developed and implemented individualized treatment plans for clients.
• Assisted with writing court reports and providing accurate details.
• Properly documented every interaction with client's in Database for up to date case notes.
• Provided crisis counseling and intervention services to clients in emergency situations.
• Adhere to all laws and regulations regarding HIPAA, confidentiality, contractual agreements, ethics, and professional boundaries.

The shelter monitor role requires an attentive and problem solving attitude.

• Kept watch of the floors in the shelter, communicating with lobby whether clients were headed down or any other important detail.
• Let clients into their rooms swiftly and with positive heartwarming tone.
• Worked with many different houseless folks, many being black and POC suffering with mental and physical health issues, substance use, etc.
• Passed out breakfast, lunch, and dinner respectively at the correct time, fulfilling clients special dietary needs and checked up on them while delivering.
• Conducted daily wellness checks with clients making sure room was clean and checked for maintenance or repairs needed.
• Helped answering any questions regarding resources and people they could connect with to help with social work needs, nursing, food, etc.
• Helped provide clients with basic living materials such as toothpaste, shampoo, soap, toilet paper as well as harm reduction resources such as clean new pipes, bubbles, foil and brillo kits, clean and sterile needles and IDU supplies.
• Assisted nurses with clients when needed, helping pass supplies and support to clients during visits. Maintained floors and lobby clean, taking out trash and sanitizing frequently.
• Stayed in charge of lobby at times helping with new intakes, the exiting of folks who did not follow rules and protocols, monitoring who came in and out, asking COVID questions and checking temperatures and badges of any officials visiting.
• Very often had to deescalate altercations with clients and helped assessed their needs and make them feel heard and acknowledged.
• Answered phone calls, directing them to correct individual and passed out mail and packages for clients.
• Familiar with using Narcan to help with opioid overdose and called ambulance if needed, writing down detailed reports to document incident.
• Often times served as translator for folks who only spoke Spanish.

• As a co-manager I continuously monitored the restaurant and took appropriate action to ensure food quality and customer service.
• With the store making over $250,000 in profit a year alone I minimized loss and misuse of equipment through proper restaurant supervision and training. This resulted in a increased weekly revenue by 6% within two months in this position.
• Optimized profits by controlling food, beverage and labor costs on a daily basis.
• Counseled and disciplined staff when necessary; however I learned to communicate well and use strong interpersonal skills to establish very positive relationships with both guests and employees.
• Assisted customers with store and product complaints, became very well at this and am able to resolve customer complaints fairly quickly and smoothly.
• Constantly expressed appreciation and invited customers to return to the store. I also managed cash stock and inventory balances accurately, I was often left in charge of monthly inventory because of my accuracy.
• Maintained adequate cash supply in cash drawers in multiple checkout stations and compiled weekly monetary reports and records for store managers.
• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
• Accept payment from customers, and make change as necessary.
• Request and record customer orders, and compute bills using cash registers, machines, or pencil and paper.
• Notify kitchen personnel of shortages or special orders.
• Communicate with customers regarding orders, comments, and complaints.
• Perform personnel activities such as supervising and training employees.