LUIS ANTONIO CASTILLO
Tlalnepantla,Mex
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Account Manager
Fibratel All Connected
05.2020 - 09.2022
- Specialized customer service with the aim of achieving more sales and more satisfied customers
- Proposal of solutions that guarantee customer satisfaction in accordance with company policy
- Maintaining good relationships with customers to achieve sales objectives
- Responsible for communication with clients to keep them informed about the progress of contracted services.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Manager of Operations
Grupo Santander, Banco Nacional de México S.A.
11.2018 - 05.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Manager of Business Development and Sales
BANAMEX
09.2002 - 04.2017
- Maintaining good relationships with customers to achieve sales objectives
- Performing cash collection tasks, both by card and cash, and reconciling transactions
- Maintaining attention and concentration for long periods of time to perform assigned tasks reliably
Identification of customer needs, providing solutions that guarantee customer satisfaction - Planning tasks taking into account daily workload
- Collaboration with other employees in order to carry out coordinated action and perform assigned tasks
- Attention and follow-up of customer queries and complaints.
- Trained and mentored sales personnel to apply best practices and techniques.
- Established a positive work environment by fostering open communication, collaboration, and continuous improvement.
- Mentored junior staff members in developing their leadership skills, contributing to overall team success.
Education
DIPLOMADO - MATERIA, COMERCIO EXTERIOR
High School Diploma -
UNIVERSIDAD BANAMEX
MEXICO03.2012
Skills
- Customer Needs Assessment
- Needs analysis
- New account creation
- Goal Setting
- Talent management
- Sales Techniques
- Customer Service
- Territory Management
- Team Training
- Client Relations
- Operations
- Account Servicing
Accomplishments
- Responsable de aumentar en un 35 % las ventas de la empresa.
- Mención directa por mi capacidad de innovación y de gestión.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Account Manager
Fibratel All Connected
05.2020 - 09.2022
Manager of Operations
Grupo Santander, Banco Nacional de México S.A.
11.2018 - 05.2020
Manager of Business Development and Sales
BANAMEX
09.2002 - 04.2017
DIPLOMADO - MATERIA, COMERCIO EXTERIOR
High School Diploma -
UNIVERSIDAD BANAMEX
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